Choosing a Home Care Provider

Choosing the right home care provider takes some time and research.

The first step is to discuss your loved ones home care needs with his/her physician, hospital discharge planner or case manager. Also, ask for a list of local home care agencies. If a list is not available, you can access the Find a Provider area of our website and enter your county service area.

The following should also be considered when choosing a home care agency:

  • Does the agency provide the services your loved one needs?
  • Does the agency provide continuity of care? Will the same professional Caregiver or team be involved for the duration of the care plan?
  • Are the care recipients and family Caregivers included when the agency develops or changes the care plan?
  • When is the agency accessible? Is someone available to assist you and your loved one to answer questions after hours or in an emergency?
  • Does the provider have a good reputation and positive track record? Ask for a list of references from local physicians, health care professionals, discharge planners, and former clients.
  • How long has the agency been in business, serving your community?
  • Is the agency licensed (not required in Ohio) and accredited by a healthcare accreditation organization, such as the Joint Commission, Accreditation Commission for Health Care (ACHC) or Community Health Accreditation Program (CHAP)?
Does the agency accept Medicare, Medicaid, or other public third party payors? Because each state has its own eligibility requirements, the home health agency may not accept patients covered by Medicaid.
  • Is the agency Medicare certified? Only Medicare certified agencies can provide services covered by Medicare. It is also beneficial to determine if the agency will continue services if Medicare or other reimbursement sources are exhausted.