Institute Handbook, Advisory Council Deliver Value for Companies, Employees & Customers
On December 1, NAHAD’s Hose Safety Institute released its new HANDBOOK for the Design & Specification of Safe Hose Assemblies; the culmination of a two-year collaborative effort by scores of NAHAD member volunteers, following more than 10 years of hose assembly guideline development.
The new HANDBOOK incorporates all of the updated content from the seven NAHAD Hose Assembly Guidelines first introduced in 2005 as well as new and expanded content, charts, graphics and photos. A comprehensive and powerful reference tool for employee training and recognition, as well as the basis for, or a complement to, a company’s Quality Manual, the new HANDBOOK provides the perfect marketing tool for distribution sales professionals, allowing them to have “intelligent discussions with customers, centered around safety, quality and reliability, and not about price.”
New Handbook Exams & Certificates
To complement the new and expanded HANDBOOK, the Institute has revamped and updated its online exams and certificates program, set to roll out on January 1. Scores of Institute members are currently participating in pilot testing the five new exams. More than 3,000 certificates have been issued to individuals who have successfully passed the online Hose Assembly Guidelines exams since their initial introduction in 2005.
In addition to the exams serving as powerful employee training and recognition tools for distributors, they also enhance the business in other ways. The requirement that each company assign a training coordinator to facilitate the exams, for example, has led to unexpected changes. For some companies, adoption of the program marked the first time that training efforts were spearheaded by a single person, which sparked the formation of formalized training programs and the creation of internal quality manuals.
The exams’ effects on employee morale also exceeded expectations. Company adoption of the program has spurred increased emphasis on employee development, and the recognition that employees receive when they earn their certificates has instilled a stronger sense of appreciation and loyalty.
Advisory Council Connects Institute Members & Customers
More information about the Handbook and the Hose Safety Institute Advisory Council, including member photos and bios, is available at HoseSafetyInstitute.org.
< Back | Printer Friendly Page
Article Archive Search
Search by keyword
Search by topic
- Customer Service
- Distribution Management
- Human Resources
- Importing / Exporting
- Information Technologies
- Inventory Management / Warehousing
- Leadership & Management
- Member Profiles/Q&A
- NAHAD Hose Safety Institute
- News from NAHAD
- Products / Technical / Applications
- Public Policy
- Sales, Selling & Marketing
March 9-12, 2014