03/01/2010Making Work Work for the Highly Sensitive PersonBook Review by Rachel A. Klein
Jaeger, Barrie., Making Work Work for the Highly Sensitive Person. McGraw-Hill, 2004.
Over the years, I've referenced Making Work Work for the Highly Sensitive Person more than any other book in my professional library. This is because it offers a unique threefold value: It serves as an excellent tool for working with sensitive clients suffering from work-related stress, as a manual for any client wishing to improve their morale, and as a perennial reminder that counselors, as service professionals, can also find personal value in Jaeger's thoughtful advice. The book begins with a primer on the subject of Highly Sensitive People or "HSPs." While Jaeger offers a lengthy description of the qualities shared by HSPs, they are perhaps most effectively summed up early on in chapter one: "The HSP is like a gallon bucket holding two gallons of water." Essentially, an HSP is somebody who is very receptive to external information and therefore more vulnerable to stress and burnout than your average employee, and their tendency to be quiet and reserved makes them an attractive target for workplace bullies. They are also often highly gifted, creative, and idealistic. The subsequent chapters take us on a journey beginning with a description of the kind of soul-smothering work that is particularly catastrophic for HSPs (Drudgery) and through a liberal dose of HSP anecdotes, quizzes, and checklists, the reader is prompted on a path towards work with integrity. This step-by-step process is of great use to career practitioners who are hoping to usher a particularly despondent, economy-wary client population into meaningful work by calculated degrees, rather than by dramatic leaps. The overall concepts covered in the book easily apply to the general population, though some suggestions are more pertinent to HSPs, such as defending personal boundaries and freeing oneself from the clutches of workplace bullies. These resources are also extremely helpful for all career counselors to have in their tool belts. While each of the ten chapters offers useful tools and insights, I've found the following chapters particularly useful in my work with clients. Chapter 2: The Worst Kind of Work: Drudgery Many of our clients are besieged with human drama sufficient to fill every theater on Broadway. How often have we heard about bosses with a flair for inflating the trivial, and Machiavellian colleagues who consistently manage to escape reproach? They are usually part of the cast of workplace characters. Yet it's the work itself that usually headlines the play: Dull, unrelenting and detached from intrinsic value, work can become a brutish companion. Jaeger approaches this familiar topic by outlining some of the qualities of Drudgery work: Boring and unchallenging, performed in the absence of any meaningful appreciation with manifold restrictions on when and how it is to be accomplished. The list goes on. I have found this particular checklist to be a useful inventory for clients at risk of burnout and for those on the verge of an impending career change. Jaeger then outlines the many reasons why HSPs take these Drudgery jobs; for example, sticking with a simple job in hopes of avoiding overstimulation. Jaeger bids the reader to consider the actual cost of such choices in emotional stress and loss of morale. This chapter is a wonderful call to action, validating the experience of the underemployed and the generally "stuck" while presenting compelling arguments for moving forward.
Rachel Klein, M.S., N.C.C, DCC, is a career counselor at the University of California Berkeley. She also serves as a liaison to the campus Workability IV program. Her past counseling experience includes counseling and teaching at two California community colleges and distance counseling in the non-profit sector. In a former incarnation, she worked as a recruiter in the legal field. In 2007, she co-authored a career guide for the Princeton Review. Rachel is in the process of developing her private practice and enjoys interacting with other professionals in the field. You can contact her at: rachanne.klein@gmail.com
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