Complete Story
10/07/2015
TWC Launches Customer Service Campaign
The MSO kicked off what it's billing as "Customer Service Week" with an open letter in several major newspapers and the introduction of its own version of the now-popular service technician tracking app, TWC TechTracker. The smartphone application -- which is similar to apps already launched by Comcast and Dish Network -- lets customers schedule service appointments and track service reps within an hour of their arrival time.