WF&FSA Open Talks

Providing low-cost, targeted educational deliverables is a big part of WF&FSA's commitment to serving its members.

WF&FSA's Open Talks offer valuable education sessions delivered right to your phone, featuring topics that are tailor-made for WF&FSA members. Here's an example of a recent Open Talk program - watch this space and your bi-weekly netWORK newsletter for details about upcoming programs.

The ABC's of Collections - Bob Tharnish, ABC-Amega

An introduction to proven telephone collection techniques to increase recovery of your company's receivables while not alienating your customers,this audio conference:

  • Explained the components of your "Telephone Personality" and how they relate to conducting successful collection calls.
  • Covered how to properly prepare for a collection call.
  • Walked attendees through the 7-Step Collection Call.
  • Provided ideas on how to deal with common disputes/objections/reasons for non-payment that a customer may raise.

None at this time.