Complete Story
10/11/2024
015. Leading Relationships (morning)
Instructor: Steve McClatchy
Level of Complexity: Foundational
9:00 AM - 12:00 PM
If you are in business today, you are in the business of relationships. The skills of communicating effectively, working with diverse multi-generational teams, setting clear expectations, giving feedback, navigating differing opinions, resolving conflict, and holding others accountable can be the most important skills you will ever develop as a leader. In this age of AI threatening the future of work these are skills that AI will never be able to do for you. In this presentation you will learn the keys to success in each of these areas and how to build relationships strong enough to handle the pressures and tensions inherent in building, leading and/or being a part of a dynamic, engaged, fast changing, high-performance, creative, collaborative team. This presentation is guaranteed to change the way you work, interact, solve problems, innovate, manage, and lead your business!
Learning Objectives:
- Use The 5 Levels of Maturity Framework to guide, coach and mentor others to greater levels of performance.
- Resolve conflict when it happens so it doesn’t slow down the pace of business.
- Give feedback more consistently and more effectively to increase engagement.
- Hold others accountable in a way that doesn’t damage trust and builds loyalty.
- Better communicate, collaborate, and set expectations to improve teamwork.
- Manage egos, immaturity, and games between team members.
- Build a culture of high trust and high performance that will retain your top talent.
Bookstore
Emotional Intelligence for Sales Success
Colleen Stanley
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.
