Complete Story
10/11/2024
015. Leading Relationships (morning)
Instructor: Steve McClatchy
Level of Complexity: Foundational
9:00 AM - 12:00 PM
If you are in business today, you are in the business of relationships. The skills of communicating effectively, working with diverse multi-generational teams, setting clear expectations, giving feedback, navigating differing opinions, resolving conflict, and holding others accountable can be the most important skills you will ever develop as a leader. In this age of AI threatening the future of work these are skills that AI will never be able to do for you. In this presentation you will learn the keys to success in each of these areas and how to build relationships strong enough to handle the pressures and tensions inherent in building, leading and/or being a part of a dynamic, engaged, fast changing, high-performance, creative, collaborative team. This presentation is guaranteed to change the way you work, interact, solve problems, innovate, manage, and lead your business!
Learning Objectives:
- Use The 5 Levels of Maturity Framework to guide, coach and mentor others to greater levels of performance.
- Resolve conflict when it happens so it doesn’t slow down the pace of business.
- Give feedback more consistently and more effectively to increase engagement.
- Hold others accountable in a way that doesn’t damage trust and builds loyalty.
- Better communicate, collaborate, and set expectations to improve teamwork.
- Manage egos, immaturity, and games between team members.
- Build a culture of high trust and high performance that will retain your top talent.
Bookstore
Selling Through Tough Times
Paul Reilly
As a sales professional, you know that it’s harder to sell in tough times―whether it’s a recession, industry-wide challenge, or global pandemic. You may also have noticed that some salespeople and managers not only survive but thrive through tough times. How do they do it? What do they do to thrive through adversity?
Paul Reilly explains it all in Selling Through Tough Times: Customers buy differently in tough times, so salespeople need to sell differently in tough times. In this eye-opening and indispensable guide, he shows how to develop the right mindset and adapt your skills to prevail in even the most challenging selling climate. His plan includes both immediate, hands-on action plans (including six Daily Mental Flex activities) as well as longer-range strategies to ensure you (and your team) never get caught on the back foot again.
While the principles of selling are constant, Reilly demonstrates how changing your tactics in tough times will not only help you through current difficulties but help you emerge stronger. You’ll discover how to redefine value in customer terms, reposition products and services, and how employ different persuasion tactics. You’ll also learn how to select and pursue the right opportunities, win more deals, and―crucially―protect profit by embracing the “tough timers” mental attitude.
Tough times are inevitable and often unpredictable. But in Selling Through Tough Times, you’ll find the tools and mindset you need to power through them―and come out on top.
Visit www.ToughTimer.com and complete the 30-Day Tough-Timer Challenge.
