11/08/2017

Member News

Banc Intranets Enhances its BancWorks Employee Intranet with Customizable, Open-Ended Ticketing System

JOHNSON CITY, Tenn., Nov. 7, 2017 – Banc Intranets, a provider of secure, web-based enterprise content management solutions for financial institutions, announced it has enhanced the capabilities of its BancWorks^® employee intranet to improve how financial institutions access, manage and track their internal support tickets.

For many banks and credit unions, a ticketing system is frequently deployed to support their IT department and improve its ability to manage internal requests and technology operations. Banc Intranets, in order to help bankers centralize their technology resources, has updated its employee intranet’s ticketing system to allow bankers to:

• Customize support tickets for individual departments and their specific needs and functions;
• Organize tickets into groups and sub-groups to streamline which departments and individuals respond to requests;
• Create permissions and workflows that track who responds to a support ticket and where a ticket goes after a response is filed; and
• Utilize a built-in message board so moderators can discuss tickets within the platform itself.

With the updated ticketing system, financial institutions will be able to create an unlimited number of ticket types, including: vacation requests, technology issues, employee onboarding, and distribute companywide notifications and updates on certain tickets. The ticketing system is currently in the final stage of development and will be deployed to all existing BancWorks customers at no additional cost through the end of 2017.

“The updates to BancWorks’ ticketing system only serve to better demonstrate its value as a tool that not only centralizes internal communications, but also improves how a financial institution operates on a day-to-day basis as well,” said Mark Anderson, CEO of Banc Intranets. “As with all our solutions, this update was developed by bankers for bankers, and we will continue to collaborate with our industry partners to enhance our solutions specifically for financial institutions.”

About Banc Intranets

Established in 2002, Banc Intranets, LLC is a leading provider of secure, web-based enterprise content management solutions for financial institutions. Its technology provides a single point of access across multiple devices for documents and information and centralizes employee onboarding and training, streamlining day-to-day operations for bank directors and senior managers. In addition to increasing efficiency and productivity, Banc Intranets’ solutions are developed by financial industry professionals, providing comprehensive reporting that is critical to maintaining regulatory compliance. For more information, visit www.bancintranets.com or follow the company on LinkedIn and Twitter.

###