Details
March 26, 2026
8:00AM - 12:00PM
"Effective Client Communication" - 8:00 am - 12:00 pm - 3/26/2026
The event to be held on Thursday, March 26, 2026.
Maggiano's Banquets - 240 Oakbrook Center, Oak Brook, IL
"Effective Client Communication"
Thursday, March 26, 2026.
8:00 am - 12:00 pm - Barbarossa Room
Maggiano's Banquets
240 Oakbrook Center, Oak Brook, IL
The Electrical Contractors’ Association of City of Chicago (ECA) Research and Education Committee is proud to sponsor the "Effective Client Communication" seminar on Thursday, March 26, 2026 from 8:00 am to 12:00 pm at Maggiano's Banquets - 240 Oakbrook Center, Oak Brook, IL - Barbarossa Room) (630) 368-0300. (Breakfast to be available at 7:45 am).
The session is to be facilitated by David Ashcraft, Advantage Learning Systems.
THE FEE FOR THIS PROGRAM IS $100.00 FOR ECA MEMBERS.
Effective Client Communication
Multiple factors influence effective client communications including self-awareness, self-improvement, social awareness and relationship management. In this session, you will learn how to attract, build and maintain long lasting client relations. Better communication skills lead to more client trust, faster decisions and more referrals. This class will benefit those with 1 or 20 plus years of experience.
Following this course, participants will be able to:
- Explain how to build stronger rapport and trust (and maintain it)
- Discuss ideas to connect with clients faster
- Ask better questions to uncover client priorities (Hot Buttons) and their pet peeves.
- Identify techniques that improve listening skills (You can’t ask great questions if you aren’t listening)
- Identify distracting appearance and auditory behaviors and how to reduce them
- List tips to illustrate ideas and improve collaborative communication
- Analyze characteristics of a poor listener
- Explain how to interpret nonverbal responses
THIS PROGRAM IS ONLY FOR ECA MEMBERS!
If you're interested in attending the "Effective Client Communication" seminar, please click on the link below to register or go on-line at the ECA website at: www.ecachicago.com (Event Calendar portion).
Registration is open for "Effective Client Communication"
Thursday, March 26, 2026
8:00 am - 12:00 pm
Maggiano's Banquets
Oak Brook, IL
(Please register soon as we need to reach the minimum number required to hold the session.)
Please contact the ECA with any questions at (708) 531-0022. We look forward to your participation with the program! Thank you for your continued support of Association activities.
Waitlist Option
If registration is full, you can opt for the waitlist category. If the waitlist category selection does not initially pop up, you may need to re-register. If so, use the non-member section, then click the waitlist category. If there are spots open, you will be notified.
David Ashcraft, Advantage Learning Systems
David Ashcraft specializes in building and delivering customized training for clients. His expertise is taking normally torturous subject matter and converting the content to be educational, engaging, and entertaining. For nearly 20 years, David has been custom designing and delivering training for business networks, associations, corporations and banks.
