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03/13/2023
AI Can Help Credit Unions Make Payments Smarter and Credit More Accessible
PYMNTS
Beyond the chatbots and hype, artificial intelligence has the potential to improve financial services.
Jeremiah Lotz, managing vice president of digital and data at PSCU, told PYMNTS that AI will wind up being a high-tech tool that can help credit unions improve the personal touch for which they’re already famous.
Most immediately, AI can augment and improve payments, and more specifically, help to defend against fraud and risk, which is already becoming commonplace.
“These are certainly viable applications, but there are so many broader opportunities for AI as we look to the future,” Lotz said.
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