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06/01/2026
Hackers Used Meta’s AI Support Bot to Seize Instagram Accounts
Krebs on Security
The Instagram accounts for the Obama White House and the Chief Master Sergeant of the U.S. Space Force were briefly defaced with pro-Iranian images and messages over the weekend, after instructions began circulating on Telegram showing how to trick Meta’s “AI support assistant” bot into resetting account passwords.
On May 31, word began to spread on several Telegram instant message channels that Meta’s AI bot would happily add an email address to an existing account as part of the bot’s standard password reset flow.
A video released on Telegram by pro-Iran hackers claimed to document a remarkably simple exploit that appears to have involved using a VPN connection with an IP address that is in or near the target’s usual hometown, requesting a password reset for the account, and then choosing to chat with Meta’s AI support assistant. From there, the video shows the attacker told the bot to link the account in question to a new email address, after which the bot dutifully sent that address a one-time code that allowed a password reset.
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