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06/02/2026

Fiserv Co-President Dhivya Suryadevara Says AI Could Be Banks’ Shortcut to Modernization

PYMNTS

Banks spent years treating core modernization as a lengthy infrastructure project. Dhivya Suryadevara believes artificial intelligence may alter that timetable.

In a conversation with PYMNTS CEO Karen Webster, the Fiserv co-president described AI as a practical tool for rewriting operational workflows, simplifying implementations and modernizing aging banking systems without forcing financial institutions into wholesale platform replacements.

Suryadevara joined Fiserv after senior leadership roles at Stripe, General Motors and UnitedHealth Group. She said the scale of Fiserv’s banking and payments franchise, combined with its access to data and distribution, made the company well positioned for the AI age.

“What struck me right away is just the sheer scale that Fiserv has on the banking side, as well as the merchant side,” Suryadevara said.

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