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07/31/2019

ODM Offers EVV Resources to Providers

Provider engagement with Electronic Visit Verification (EVV) is growing rapidly as the Phase II implementation date of August 5, 2019 approaches. This is causing an increased volume of lengthy calls at the Sandata Provider Hotline, often from providers seeking training rather than assistance with a specific problem.  The Ohio Department of Medicaid (ODM) is working closely with Sandata to ensure provider access to the EVV Provider Hotline, and encourages providers to access the following resources are available to providers online. 

Webinars for Training Questions 

ODM and Sandata are also adding five webinars next week to address the issues that drive the highest volume of extended calls.  Information about these webinars is as follows:

Setting Up Your Sandata EVV System: This webinar is for providers who have already completed the required EVV training on the Sandata system and would like some extra review on how to get started in it. The webinar will review:

  • Where you find your login credentials to the Sandata system
  • Logging into the Sandata EVV system for the first time
  • Setting up users
  • Setting up clients
  • Setting up employees (if applicable)

Dates and times for this webinar are: 

  • Monday, August 5, 2019 at 10:30 am       
  • Monday, August 5, 2019 at 4:30 pm      
  • Tuesday, August 6 at 10:30 am      
  • Wednesday, August 7, 2019 at 1:30 pm  
  • Thursday, August 8, 2019 at 11:30 am

Providers can also for these webinars on the ODM EVV Webpage on the Webinar tab.  These webinars are only for providers who have completed EVV training.  

ODM encourages providers to direct questions regarding the EVV program  to evv@medicaid.ohio.gov, and questions regarding EVV policy to evvpolicy@medicaid.ohio.gov, rather than voicing them on these webinars. 

Online Resources 

In addition, remember that the following resources are available on the EVV page of the ODM website.

Unlimited Opportunities for Online Training 

In addition, providers can access the following training opportunities through the Training Tab on the EVV webpage, including: 

  • Bridge training for providers who first used EVV in Phase 1
  • Self-Paced Training for Agency Providers
  • Self-Paced Training for Non-Agency Providers

What Happens Next 

Visits for dates of service on and after August 5, 2019 should be documented with EVV.  ODM, along with the Ohio Department of Developmental Disabilities (DODD), the Ohio Department of Aging (ODA) and the managed care plans will begin using messages on remittance advice and similar reports to identify those instances when a claim is not supported by a visit in the EVV system. Claims will continue to pay in the same way they are paid today.  This is a chance for providers to become familiar with EVV and to become accustomed to using the device.

Any questions pertaining to the roll-out of EVV, whether Phase I or Phase II, may be directed to Anne Shelley, Director of Regulatory Affairs for Home Health and Hospice, at ashelley@leadingageohio.org.

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