Complete Story
01/03/2017
MCTV studies high-speed Internet usage
MASSILLON A survey of area residents indicated that internet users are more concerned about the price the pay for the service then they are about the service uploading faster.
MCTV hired Pivot Group, a research company based in Oregon, then shared details with area officials in a webinar early in December. Pivot contacted 400 residents and 151 businesses around the county for the survey.
Steve Boespflug, director of research for Pivot, said 18 percent of the people contacted didn't have internet service. Most of the people who had internet service were Time Warner Cable customers (38 percent), followed by AT&T (34 percent) and MCTV (19 percent).
Robert Gessner, MCTV's president, said he hired Pivot to conduct the study because he wanted to know more about what residents want from their internet service. He decided to work with Pivot after reviewing a 2014 study by the company that indicated customers were more concerned about price.
