Details
October 27, 2020
10:00AM - 11:30AM
Behind the Mask Series Part 3 - Women in Lodging Virtual Event
Virtual
Registration:
Pricing -
OHLA & HSMAI Members - Complimentary
Non-Members - $15
About -
Join us as we discover new ways to better communicate with your team and guests despite the barrier of wearing of a mask. Learn how to leverage unique and creative ways to use tone of voice, body language, eye movements, and special greetings to connect with others & how to implement these practices with your team.
We will also focus on considerations for mask use when communicating with people who are deaf, hard of hearing, blind and/or visually impaired. Considerations and strategies that align with best practices to date will be shared to support effective communication and the sharing of information.
Speakers -
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Heather Herbster, Outreach Specialist
The Outreach Center for Deafness and Blindness at OCALI
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Heather Herbster, Ph.D., has a background in supporting the needs of students, families, and educators using outreach supports. She is a licensed Certified Orientation and Mobility Specialist with experience in the areas of lifespan transitions, signed language modalities, and higher education instruction. She has had the opportunity to build partnerships utilizing both state and national initiatives focused on improving student outcomes with research interests that include the examination of evaluative practices for children with vision and/or hearing loss.
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Michelle Motil, Family Support Liaison
The Outreach Center for Deafness and Blindness at OCALI
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Michelle Motil, B.A in Adolescent to Young Adult Education with a concentration in English writing from Heidelberg University. Michelle is a motivational speaker. In 2014, she was the keynote speaker for the BEST Assistive Technology Family Conference. As the Outreach Center’s current Family Support Liaison she provides information, supports, resources, and connections to families and learners who are deaf, hard of hearing, or blind. Michelle has personal experience with deafness and blindness, since she has two cochlear implants and is fully blind. She is passionate and enthusiastic about providing equity and access to all students.
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Michele Steele-Jordan, Director of Training & Development
InterContinental Hotels Group
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Michele Steele-Jordan is currently the Director of Training, Development & Quality for InterContinental Hotels Cleveland cluster. In her current role she is responsible for the strategic planning and execution of employee & leadership development training at all levels, to include onboarding, customer service, branding, executive leadership, quality and compliance.
Michele holds a Bachelor of Science Degree in Management from the University of Phoenix. She is also a graduate of the University of Technology, in Kingston Jamaica where she earned an Institutional Management and Catering Diploma.
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aCLuDhaqizCaPxAftmqF167204
10/27/2020 10:00 AM
10/27/2020 11:30 AM
false
Behind the Mask Series Part 3 - Women in Lodging Virtual Event
Registration:
Register Online HERE!
Pricing -
OHLA & HSMAI Members - Complimentary
Non-Members - $15
About -
Join us as we discover new ways to better communicate with your team and guests despite the barrier of wearing of a mask. Learn how to leverage unique and creative ways to use tone of voice, body language, eye movements, and special greetings to connect with others & how to implement these practices with your team.
We will also focus on considerations for mask use when communicating with people who are deaf, hard of hearing, blind and/or visually impaired. Considerations and strategies that align with best practices to date will be shared to support effective communication and the sharing of information.
Speakers -
Heather Herbster, Outreach Specialist
The Outreach Center for Deafness and Blindness at OCALI
Heather Herbster, Ph.D., has a background in supporting the needs of students, families, and educators using outreach supports. She is a licensed Certified Orientation and Mobility Specialist with experience in the areas of lifespan transitions, signed language modalities, and higher education instruction. She has had the opportunity to build partnerships utilizing both state and national initiatives focused on improving student outcomes with research interests that include the examination of evaluative practices for children with vision and/or hearing loss.
Michelle Motil, Family Support Liaison
The Outreach Center for Deafness and Blindness at OCALI
Michelle Motil, B.A in Adolescent to Young Adult Education with a concentration in English writing from Heidelberg University. Michelle is a motivational speaker. In 2014, she was the keynote speaker for the BEST Assistive Technology Family Conference. As the Outreach Center’s current Family Support Liaison she provides information, supports, resources, and connections to families and learners who are deaf, hard of hearing, or blind. Michelle has personal experience with deafness and blindness, since she has two cochlear implants and is fully blind. She is passionate and enthusiastic about providing equity and access to all students.
Michele Steele-Jordan, Director of Training & Development
InterContinental Hotels Group
Michele Steele-Jordan is currently the Director of Training, Development & Quality for InterContinental Hotels Cleveland cluster. In her current role she is responsible for the strategic planning and execution of employee & leadership development training at all levels, to include onboarding, customer service, branding, executive leadership, quality and compliance.
Michele holds a Bachelor of Science Degree in Management from the University of Phoenix. She is also a graduate of the University of Technology, in Kingston Jamaica where she earned an Institutional Management and Catering Diploma.
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