With the increase in flexibility in how and when individuals work, people are reporting higher levels of burnout and difficulty in finding work-life balance.
To combat this, leaders and employees alike will have to focus on increasing their empathic social skills. One skill, in particular, increasingly separates average leaders from great ones: active listening.
Effective communication isn't just about talking; it's having the ability to listen intuitively to the other person's story, ask questions, and search conversations for depth, meaning, and understanding with their needs in mind. This is active listening at its best.
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