The immense potential of artificial intelligence (AI) has become one of today’s most popular business talking points. But there is dramatic disparity between the AI perspectives of corporate leadership and their workers. Sixty-five percent of HR leaders believe AI will positively impact human capital within the next two years while 38 percent of U.S. workers are worried that AI may make some, or all, of their job duties obsolete.
At a surface level, workers’ worries are not misplaced. AI is a significant change agent that can generate role ambiguity. It, in turn, impacts personal performance, turnover rates, levels of resentment, depression and anxiety. Notably, negative emotions such as stress, anxiety and depression are the leading cause of workplace absenteeism. Moreover, over-reliance on AI holds the potential to diminish cognitive health, undercut employee learning and erode critical thinking—all key factors for future job performance and success.
As a physician and health advisor to large corporations, I believe the message is clear: Companies that have spent years investing in total well being and engagement strategies now need to up their game in the AI-enabled workplace—or risk losing ground on employee engagement, performance and retention.
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