Consistent training in electronic payments is critical to the success of any organization. The ACH Network is still one of the most important payment systems utilized today by consumers, corporates, and the U.S. Government. This session provides an overview of the ACH network including defining the participants, explaining the transaction flow, and reviewing common exceptions. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Is your staff comfortable enough with their knowledge level to provide excellent service to account holders, especially when problems arise? This session provides an overview of ACH from a customer/ member service point of view as well as from the Operations perspective. Whether you are new to ACH or a seasoned payments professional needing a refresher course, this session is for you.
3.6 AAP/APRP Continuing Education Credits