Details
March 10 (9:00AM) - 11 (11:00AM), 2021
What Frontline Needs to Know Virtual Workshop
2 Part Virtual Education
Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It’s important they thoroughly understand the functionality of the ACH Network in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of ACH from a customer/member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.
4.5 AAP/APRP Continuing Education Credits
Publications to Pair with this Workshop:
Registration Fees:
Members: $179 per Person/Access - SFE Education Club = 7 Points
Others: $358 per Person/Access
Dates/Times:
Part 1 – March 10, 2021 9:00am to 11:00am CT
Part 2 – March 11, 2021 9:00am to 11:00am CT
Click Here to Register!
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03/10/2021 09:00 AM
03/11/2021 11:00 AM
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What Frontline Needs to Know Virtual Workshop
Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain the ACH to your customers or members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It’s important they thoroughly understand the functionality of the ACH Network in order to provide excellent service to your account holders, especially when problems arise. This session provides an overview of ACH from a customer/member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and their corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.
4.5 AAP/APRP Continuing Education Credits
Publications to Pair with this Workshop:
2021 Nacha Operating Rules
ACH Quick Reference Guide
Registration Fees:
Members: $179 per Person/Access - SFE Education Club = 7 Points
Others: $358 per Person/Access
Dates/Times:
Part 1 – March 10, 2021 9:00am to 11:00am CT
Part 2 – March 11, 2021 9:00am to 11:00am CT
Click Here to Register!
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