Details
 

06/26/2019

ACH Processor Client Liaison

Viking Client Services

For 50 years, Viking Client Services provides payment processing, recovery, claims management and collection services to clients across the country. 

As an ACH Processor Client Liaison you will ensure the timely and accurate processing of daily ACH batch files at various intervals. Handle written payment disputes that are received by financial institutions. Print and process remotely created checks (RCCs). Troubleshoot bank returns with exceptions for both ACH and RCC files. Provide customer support to merchants utilizing company’s payment processing services. This role does require the ability to work a flexible schedule including Sundays, holidays and evenings up to 10:15 PM

Additional Responsibilities to include: 

• Researches and resolves problems and errors.

• Completes exception item processing.

• Assists with Client inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes.

• Provides Customer Service over the phone.

• Acts as a backup for all job functions in the ACH / RCC department.

• Engage in new customer setups, which requires communication with multiple parties, including co-workers, customers, banking representatives, and technical contacts.

• Completes ad hoc tasks that support the overall function of the organization.

Qualifications:

Education: High School Diploma or equivalent required. Bachelor’s degree preferred. 

Experience: 1-3 years of experience within the financial services industry. Accredited ACH Professional (AAP) certificate is preferred.

Minimum Requirements:

• Computer literacy (Excel, Outlook, Notepad++, FTP services).

• Comfort in situations requiring thoughtful problem solving in order to ensure critical daily deadlines are met.

• Excellent communication skills (both oral and written).

• Excellent organizational skills and attention to detail.

This role is a fulltime position in which you would be eligible for a full benefit package with includes paid time off, vacation, medical, dental and vision insurance, short-term disability, long-term disability, accident, life insurance along with 401k with employer matching and on-site fitness center & cafeteria.

Local candidates only, a pre-employment background check is required.

www.vikingservice.com

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