DATE POSTED: 02/21/2025
TITLE: Clinical Services Assistant
CLASSIFICATION: Full-time; FLSA Non-Exempt; Classified
PAY RANGE: Starting rate is $18.67 per hour; Commensurate with experience
WORK HOURS: Days and hours of work may vary; Nights/weekends/holidays may be required
IMMEDIATE SUPERVSOR: Operations Manager
POSITION OVERVIEW:
The Clinical Services Assistant facilitates the smooth transit of patients through the community
health center and provides a range of critical tasks that support an efficient, effective and
financially sustainable program. This position ensures an orderly and appropriate atmosphere in
the health center. The Clinical Services Assistant participates in the ongoing evaluation of health
center operations to assure the delivery of high-quality services that support the financial
sustainability of the program.
ESSENTIAL DUTIES:
• Reviews and prepares the daily schedule for medical and dental staff, monitoring the
schedule and seeking to keep the schedule full. Answers the telephone, schedules
patients for appointments and greets patients coming into the health center.
• Registers patients in health center Practice Management (PM) system (verifying,
updating, and correcting name, address, phone numbers, insurance status, etc.); ensuring
each patient coming in for services has an accurate record; creating new records when
needed.
• Confirms with insurer (via PM, payer portal or telephone) that the patient is covered by
that insurance, verifies coverage limitations and eligibility for the services to be provided,
and determines the patient’s estimated co-payment responsibility.
• Assists patients in completing medical and dental history, consent and financial forms, if
necessary.
• Completes the check-out process with the patient; collects co-pays and outstanding
balances on patient accounts; schedules follow-up appointments as needed to complete
the treatment plan.
• Manages the prior approval/authorization process when applicable—submits required
documentation (via mail and/or computer as appropriate); monitors and tracks status of
requests.
• Triages walk-in or emergency patients in accordance with the clinic’s walk-in/emergency
policy and works with those who meet emergency criteria into open slots in the daily
schedule; schedules future appointments as available for patients whose needs are not
urgent or emergent.
• Manages tasking inbox for patient and provider inquiries; follows up with patient as
appropriate.
• Reconciles daily payments and prepares deposits.
• Inputs patient data into disease registries/tracking systems as appropriate.
• Obtains, scans, files, and maintains patient medical information and records for use.
• Performs photocopying, scanning, and other clerical duties.
• Assists in performing billing duties and generates monthly reports.
• Prepares necessary and required reports for state and grant records.
• Notifies supervisor or other appropriate staff of conflicts or problems.
• Opens and distributes mail.
• Maintains organized and neat workstation.
• Attends trainings and meetings, as required.
• Opens and closes health department doors.
• Responsible for following HIPAA guidelines.
Patient Centered Medical Home Environment:
• Participates as a member in a team-based care approach.
• Assists with training activities, data collection, policy and procedures implementation
and workflow changes related to the PCMH model.
• Collaborates with team relative to training needs for PCMH requirements and
sustainability.
• Assists in resolving operational problems. Assists in the assessment of operational
processes and makes suggestions to establish effective PCMH outcomes.
• Implements and promotes best practices to improve workflow.
• Supports electronic health records to ensure the team is using the software to its
maximum potential.
• Participates in program evaluation and quality improvement activities.
Miscellaneous
• Assists agency and community in preparing for, responding to, withstanding and
recovering from public health emergencies.
• The ability to drive to off-site locations, as required.
• Observes confidentiality of client and agency information.
• Complies with the policies and procedures of the Wood County Health Department,
including the Motor vehicle and equipment policies.
• Adheres to both federal and state civil rights and anti-discrimination laws.
• Engages in personal career growth and development activities.
• Regular and punctual attendance.
• Other duties as assigned.
REQUIRED QUALIFICATIONS:
• High school degree or equivalent.
• Medical office experience.
• Valid Ohio Driver’s License. Must maintain license throughout employment.
PREFERRED QUALIFICATIONS:
• The ability to speak and translate Spanish is preferred.
KNOWLEDGE, SKILLS, ABILITIES:
• Knowledge of public health laws, regulations and standards as defined by federal, state
and local governments.
Final candidates must successfully pass a background check and provide proof of
current automobile insurance.
An individual who poses a direct threat to the health and safety of others in the
workplace will be deemed not qualified for this position.
Application materials
accepted until: The position is filled.
Required documents:
Wood County Application for Employment, cover letter, resume, contact
information for at least three professional references.
The Wood County Application for Employment can be found here:
Wood County Employment Application.
Application materials submitted without all required documents
will be considered incomplete.
Submit application
materials to:
Recruitment and Development Coordinator
1840 East Gypsy Lane Rd.
Bowling Green, OH 43402
419-352-8402 Ext. 3201
WCHDHumRes@woodcountyohio.gov
The Wood County Health Department is an Equal Opportunity Employer. In compliance with
the Americans with Disabilities Act, the Health Department provides reasonable
accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. If you have a
disability and would like to request an accommodation to apply for a position with the Wood
County Health Department, please email WCHDHumRes@woodcountyohio.gov or call 419-352-
8402 Ext. 3201.