Leadership for Healthy People and Communities

Department: Women, Infants and Children (WIC)

Job Status: Full-Time (37.5 hours per week) - 18 hours per week Breastfeeding Peer Helper, 19.5 hours per week Office Support

FLSA Status: Non-Exempt

Reports To: Public Health Nutrition Program Manager

Grade/Level: A13 Amount of Travel Required: 10%

Job Type: Regular

Positions Supervised: None

POSITION SUMMARY:

Provide services and education under the general supervision of the public health nutrition program manager. Promotes and support population health by providing a variety of clerical, administrative and technical support services to internal and external clients; answering phones; scheduling appointments, interviewing internal and external clients to establish needed services: establishing and maintaining files; issuing birth and death certificates, EBT cards, and permits and licenses; and drafting and editing correspondence.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Timely, regular, and consistent attendance.
• Project a positive and professional image. Provide respectful customer service to external and internal clients.
• Evaluate information on applications and forms to verify completeness and accuracy.
• Instruct customers in the completion of appropriate forms.
• Answer questions for the public regarding program policies, procedures, regulations, birth and death records, and permitting and licensing.
• Utilize appropriate methods for interacting effectively and professionally with people of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
• Perform light to moderate numerical calculations involving reconciling accounts, electronic form submission; program billing and/or other applications.
• Assist account clerks with the receipt of fees and payments. Maintain records of applications made or fees collected.
• Comply with federal, state, and health district policies, procedures, and regulations.
• Adhere to Occupational Health and Safety and Health Administration standards relevant to job duties, such as exposure to bloodborne pathogens.
• Inform internal and/or external clients over the telephone, in writing or in-person of established policies, procedures, for obtaining certificates, EBT, licenses, or permits.
• Perform routine data entry or other office support activities, including creating, faxing, sorting, photocopying, distributing, or filing documents and mail distribution.
• Obtain heights, weights and take simple laboratory samples.
• Use quality improvement (QI) and performance management (PM) processes and/or techniques to improve the effectiveness of environmental health programs and services including but not limited to creating, implementing, and evaluating performance standards and identifying, implementing, and assessing QI processes.
• Provide referrals to appropriate professionals when more specialized breastfeeding or other assistance is required.
• Provide breastfeeding information to others either through formal training or informal communication; distribute educational pamphlets, brochures, and booklets to the public; and utilize various types of communication to convey breastfeeding information.
• Provide clients with education about normal breastfeeding and common breastfeeding concerns during clinics, nutrition classes, home visits, support groups, telephone calls, and in writing. Provide encouragement and emotional support to families that choose breastfeeding. Train clients on the use of breast pumps and provide follow-up.
• Act as an advocate for breastfeeding in the community, workplaces, and healthcare system.
• Assist in the training of breastfeeding support personnel and healthcare providers.
• Document client assessment and education on appropriate forms. Collect and maintain breastfeeding statistics and serve as a member of the WIC breastfeeding support team promoting breastfeeding.
• Responsibilities include other duties as assigned including but not limited to Accreditation requirements and responding to emergency events.

PREFERRED QUALIFICATIONS:

Education:

• High School Graduate or General Education Degree (GED): Required

Experience:

• Twelve (12) months of experience in administrative/clerical functions.
• Six (6) plus months of experience in breastfeeding Current or former Women, Infants and Children (WIC) client with basic clerical skills required.

Computer Skills:

• Microsoft Office required. Health District Information System (HDIS), and Virtual Intelligence Pro (VIP) to be obtained upon hire.

License & Certifications:

• Must possess and maintain a valid driver's license.

Other Requirements:

• National Incident Management System (NIMS)/Incident Command System (ICS) 100, 200 and 700.a to be obtained within six (6) months of hire.
• USDA Breastfeeding Curriculum training level 1 & 2, Conflict of Interest, Civil Rights, VENA and WIC System and Security training to be obtained within six (6) months of hire.
• Six (6) hours of continuing education is required annually.

COMPETENCIES/KNOWLEDGE-SKILLS-ABILITIES (KSA’s):

A. Public Health Tier: 1 – Front Line and Program Support Responsibilities

B. Organizational Competencies

All GCPH employees are expected to adhere to the mission of: Prevent disease,

Promote health and wellness in Greene County and Protect the quality of our environment. In addition, all GCPH employees are expected to meet specified competencies in the following areas:

• Dependability: Demonstrates reliability and trustworthiness and being consistent in performance or behavior.
• Judgement: Ability to apply critical thinking, adapt to change and make evidence-based decisions or form opinions while maintaining ethical performance.
• Communication: Communicate in a respectful manner both written and orally, in person, and through electronic means, with linguistic and cultural proficiency.
• Customer Satisfaction: Ensure the health and safety of our community within my abilities and resources and treat our many, diverse customers with thoughtful listening and respect.
• Quality: Establish and maintain organizational capacity and resources to support continuous quality improvement.
• Equity: Ability to interact with clients, community partners, and co-workers with absence of unfair, avoidable, or remediable differences among groups of people, whether those groups are defined socially, economically, demographically or by other dimensions of inequality.
• Inclusion: Demonstrates the practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized, such as those who have physical or intellectual disabilities and members of other minority groups.
• Community Partnership Skills: Works collaboratively with and through groups of people affiliated by special interest, geographic proximity, or similar situation to address issues affecting the well-being of our community
• Data Analytics and Assessment Skills: Ability to identify, collect and evaluate data as it affects the health of our community or population.

C. Job Specific Competencies

Descriptions of each competency can be found at: https://www.phf.org/resourcestools/Documents/Core_Competencies_for_Public_Health_Professionals_2021October.pdf

• Data Analytics and Assessment Skills: (1.1T1, 1.2T1, 1.3T1, 1.4T1, 1.5T1, 1.6T1, 1.7T1, 1.8T1)
• Policy Development and Program Planning Skills: (2.1T1, 2.2T1, 2.3T1, 2.4T1, 2.5T1, 2.6T1, 2.7T1)
• Communication Skills: (3.1T1, 3.2T1, 3.3T1, 3.4T1)
• Health Equity Skills: (4.1T1, 4.2T1, 4.3T1, 4.4T1, 4.5T1, 4.6T1, 4.7T1)
• Community Partnership Skills: (5.1T1, 5.2T1, 5.3T1, 5.4T1, 5.5T1)
• Public Health Sciences Skills: (6.1T1, 6.2T1, 6.3T1, 6.4T1)
• Management and Finance Skills: (7.1T1, 7.2T1, 7.3T1, 7.4T1, 7.5T1, 7.6T1, 7.7T1, 7.8T1, 7.9T1, 7.10T1, 7.11T1, 7.12T1, 7.13T1)
• Leadership and Systems Thinking Skills: (8.1T1, 8.2T1, 8.3T1, 8.4T1, 8.5T1, 8.6T1, 8.7T1, 8.8T1)

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Stand O

Walk O

Sit F

Manually Manipulate O

Reach Outward F

Reach Above Shoulder O

Climb N

Crawl N

Squat or kneel O

Grasp F

Speak C

Lift/Carry

10 lbs. or less F

11-20 lbs. O

21-50 lbs. O

51-100 lbs. N

Over 100 lbs. N

Push/Pull

12 lbs. or less F

13-25 lbs. O

26-40 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Color)
• Sense of Sound – Enough to provide service in-person and on the telephone.

WORK ENVIRONMENT

Clinical and professional office environment. Work related travel may subject employees to conditions that range from inclement weather to dangerous conditions such as snow/ice, heat, noise, vibration and sudden temperature changes. Travel may subject employees to increased risk of driving hazards. Employees in this classification may occasionally need to relate to members of the public who exhibit challenging, atypical or hostile behavior and/or communication.

For additional questions, please contact Evan Dillahunt at 937-374-5620 or edillahunt@gcph.info