When it comes to payments and digital commerce, proper security is a necessity.
And with the news that Amazon Web Services (AWS) is pushing ahead with making multi-factor authentication (MFA) mandatory for certain users, striking a productive and seamless balance between user experience and security is top of mind for businesses operating in the modern, digital economy.
That’s because, in today’s commerce landscape, security alone isn’t enough — any protections need to be integrated frictionlessly into the user experience, too.
After all, traditional security protocols, while secure, often fall short in terms of usability, leading to poor adoption rates. For instance, complex password requirements can result in users creating easily memorable, and therefore weak, passwords. Usable security, like the embrace of MFA, helps to address this issue by ensuring that security measures are intuitive and easy to use, thereby increasing compliance and reducing vulnerabilities.