Customer Service Project Manager

Gilson

Objective: As a member of the Gilson Customer Service department, the Project Manager is responsible for ensuring work is organized and scheduled and communication within and between the departments, sales staff, and the customer is handled on a daily basis.

Supervisor: This position reports to the Customer Service Manager.

Roles & Responsibilities:

Account management
Inventory management
Be the expert of your customers and the internal projects
Order entry
Job planning
Follow-up of daily job schedules
Direct the purchasing of materials
Manage multiple projects/tasks simultaneously
Performs duties consistent with the company’s goals and policies

Requirements: To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above. The following qualifications are representative of the education and training, experience, knowledge, and skills required.

Education & Training Requirements:

Bachelor’s degree, Associates degree, or equivalent knowledge, skills, and abilities preferred

Experience:

Knowledge of offset/digital printing and mechanical finishing operations preferred, but not required
Fulfillment, mailing, and large format experience preferred, but not required

Attitude:

High expectation of self and others
Demonstrated commitment to quality, detail
Detail oriented with good problem solving in a data-driven environment
Positive attitude with internal and external customers

Knowledge and Aptitude:

Microsoft Outlook, Adobe Acrobat, Microsoft Office, and general understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
Proper file management on computer desktop and office servers
Pace, PrintStream, and other software programs or processes as directed by management

Skills:

Communication Skills:
- Communicate effectively with people from sales, production, and the client
- Read, analyze, and interpret written information
- Present information verbally and respond to questions
- Deal successfully with difficult people and/or situations
Team Skills:
- Work as a team member of the Gilson Customer Service team
- Build effective working relationships with others
- Present information and help solve problems in conjunction with co-workers and management

Resumes should be sent to HR@gilsongraphics.com.

Gilson
2000 Oak Industrial Dr. NE
Grand Rapids, MI 49505

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