LeadingAge is offering a three-part national webinar series on human-centered design for aging services organizations. The program will focus on how providers can better understand residents, staff, families, and other stakeholders, then use that information to improve services and experiences.
The series will be held Sept. 10, 17, and 24 from 2 to 3:15 p.m. Eastern. Sessions will cover finding signals in existing information, conducting stronger customer interviews, and turning what is learned into ideas that respond to human needs. Read more in the LeadingAge Learning Hub.