03/05/2026

You Asked... We Answered

You Asked: How can I ensure I have the correct contact information for the Ombudsman advocate that is required to be given to all residents?

We Answered: The Ohio Department of Aging maintains current Ombudsman contact information on its Ombudsman resources webpage, which facilities can use to confirm the appropriate state and regional contacts. 

The requirement to provide this information is found in Ohio Revised Code Section 3721.12(A)(3)(e). This section requires nursing homes to provide residents and staff with a list of important contact information, including the addresses and telephone numbers for the board of health in the county where the home is located, the county department of job and family services, the Ohio Departments of Health and Medicaid, the state and local offices of the Department of Aging, and the Ohio nursing home Ombudsman program. 

Facilities should periodically review the Ohio Department of Aging’s website to ensure the Ombudsman contact information provided to residents is current and accurate, and update admission packets, resident handbooks, and posted notices as needed to maintain compliance.