07/02/2026

The Power of Person-Centered Care: This and More at Annual Conference

Aging services organizations are being called to lead as true changemakers in a time of unprecedented transformation. A new generation of older adults is reshaping expectations around quality, transparency, experience, and engagement. Families are more informed than ever, public reporting is putting organizational performance in the spotlight, and every interaction has the power to strengthen trust or weaken it. In this rapidly evolving environment, customer service is no longer a “nice to have.” It is a catalyst for innovation, culture change, and organizational success. 

Join keynote speaker and The Power of Service author, Petra Marquart, at the Annual Conference as we explore the importance of customer service in today’s aging services landscape and more interdisciplinary topics. 

Learn more here.