Health Alliance Plan Managed Care Committee Member
April Danish, CHONC - Newland Medical Associates
After-Hours Access and Appointment Time Standards Reminder
We have after-hours access and appointment time standards to ensure members have timely access to care. Our standards are aligned with:
Contracted providers are required to adhere to our standards. We monitor compliance through annual physician surveys. We also monitor member complaints.
Attached you can find our 2024 standards. They can also be found online. Just visit hap.org\providers, then Provider resources and Forms and other information.
2024 HAP Medicare Advantage Plans and Benefits
Below are some changes in HAP Medicare Advantage plans and benefits effective January 1, 2024.
New plan names
Some of our current plan names are changing:
2023 ➔ 2024
HAP Senior Plus (HMO) ➔ HAP Medicare Connect (HMO)
HAP Senior Plus MA Only ➔ HAP Medicare MedicalAccess (HMO)
HAP Senior Plus (PPO) ➔ HAP Medicare Explore (PPO)
Extra benefits
Most of our plans include extra benefits such as:
Part D Insulin pricing – new for 2024!
Copays won’t be more than $35 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it’s on, even if the deductible is not met.
For more information on HAP Medicare Advantage plans and benefits, visit
hap.org/medicare.
Reminder!
Be sure to always verify eligibility and benefits prior to services, especially in the new year. You can easily do this online. Just log in at hap.org.