April 7, 2020

Webinar: Give ‘em the Pickle Customer Service

Tuesday, April 7, 10-11 a.m.

The Ohio AgriBusiness Association is partnering with The Ohio State University Leadership Center, to grant OABA members exclusive access to outstanding professional development workshops. These webinars grant members access to high-caliber training, from their work or home. With current restrictions and public health concerns, webinars are the perfect way to ensure your employees continue to develop their leadership skills.  

Give ‘em the Pickle Customer Service

We’re all in the same business, the people business.  It’s not what we make or sell that’s critical; it’s how we take care of the people who buy it.  Our job is to make customers (internal and external) happy. What’s the best way to do that?  By giving our “pickles.”  “Pickles” are those special or extra things you do to make people happy.  It may be doing something extra for a customer or sending a handwritten thank you to them.  The trick is figuring out what your customers want, then making sure they get it, that’s the “Pickle!”

Great Companies and Successful Employees Do Four Things:

1. Service - Make serving others your number one priority.  You work in a noble profession, so be proud of what you do and where you work.
2. Attitude - Choose your attitude.  How you think about the customer is how you will treat them.  In a way, you’re in show business, so play the part!
3. Consistency - Customers return because they like what happened the last time.  Set high service standards and live them every day.
4. Teamwork  - Commit to teamwork; look for ways to make each other look good.  In the end, everything you do ends up in front of the customer.

 Participants will:

• Increase customer satisfaction
• Change your attitude to remain positive
• Determine an action plan to provide consistent quality service.

Event Details:

• Date: Tuesday, April 7
• Time: 10-11 a.m.
• Cost: FREE to OABA Members, registration required
• Registration: Click here to register for the webinar.
  • Note: A meeting invitation with webinar access details and resources will be sent to participants 3 days prior to the event.