CareWorks, our role as your Managed Care Organization

CareWorks is proud to be endorsed as the preferred workers’ compensation Managed Care Organization (MCO) of the Ohio Automobile Dealers Association since 1997.

 

If you are responsible for your workers’ compensation program, it is important to have a fundamental understanding of the roles of a MCO and a Workers’ Compensation Third Party Administrator (TPA).  MCOs and TPAs play unique roles in helping employers control workers’ compensation costs.

 

What is the difference between a MCO and a TPA?

 

What is a MCO?
Under Ohio's Health Partnership Program, MCOs are responsible for the medical management of Ohio employers’ work-related injuries and illnesses.  Every employer inOhio must have a MCO, which is paid for directly by the BWC.

 

The core MCO functions include:

• Collecting      initial injury reports and transmitting to BWC;
• Management      and authorization of medical treatment to be received by an injured      worker;
• Medical      review and bill payment processing;
• Maintaining      a network of BWC-certified healthcare providers;
• Return      to work services;
• Utilization      review;
• Providing      Peer Reviews as necessary for treatment decisions;
• Processing      treatment appeals through the Alternative Dispute Resolution (ADR)      process;
• Training      and education.
      
      

Further, MCO associates are medical professionals and their processes are clinically focused.  They work diligently to help employers avoid the most costly of claims - lost time claims – when an injured worker is off work for eight or more consecutive days.  With clinicians managing the medical care and transitioning injured workers back to gainful employment, employers are better able to manage their long term insurance premiums.

 

What is a TPA?

A Third Party Administrator (TPA) assists employers in the administrative and financial aspects of a claim.

 

The core TPA responsibilities include:

 

• Providing risk management consulting to employers;
• Administering compensation group rating savings programs and other discount program consulting;
• pertinent claims investigation;
• Claims administration;
• Industrial Commission hearing attendance;
• Evaluation of claims for workers' compensation coverage; and
• Assisting employers in the development of workers' compensation cost control strategies.

TPA staff typically consists of claim representatives, account representatives, and other workers' compensation professionals. 

 

About CareWorks

CareWorks offers innovative medical management services for workers’ compensation, helping our more than 93,000 employer customers control costs and enhance employee productivity.  Our experienced and caring associates work closely with each customer, designing custom medical management solutions that fit their unique requirements and culture.  Each day we strive to deliver customer service that exceeds expectations and make a real difference in the lives we touch.

 

CareWorks Contact Information

If you have any questions regarding the services of CareWorks MCO, please contact:

• Ron Lucki
  Director of Business Development
  (614) 760-3510
  1-888-627-7586, Ext. 3510
  (614) 760-3595 fax
  ron.lucki@careworks.com
  www.careworksmco.com