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ODM Next Gen Update: Fee-for-Service Remittance Advice on Claims Delivered via PNM Module


The Ohio Department of Medicaid (ODM) has addressed an issue where fee-for-service remittance advices were unable to be viewed in the Provider Network Management (PNM) module. As of February 21, all fee-for-service remittance advices are now available in the PNM module.

For technical support or assistance, contact ODM’s Integrated Helpdesk (IHD) at 800-686-1516 and follow the prompts for Fiscal Intermediary (option 1). You can also email

IHD representatives are available 7 a.m.-7 p.m. now until Friday, February 24. After this, regular hours of 8 a.m.-4:30 p.m. will resume Monday-Friday.

To learn more about the PNM module and Centralized Credentialing, visit the PNM and Centralized Credentialing page on the Next Generation website.  OAMES members who have questions may contact OAMES executive director Kam Yuricich.

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