Dispatcher

MCTV

Reports to: Installation and Dispatch Manager
Department: Installation and Repair

Location: Massillon, Ohio

Type of Position: Full-time

Hours: M-F 10 am – 7 pm

Compensation: Hourly (based on experience)

Posting Period: until filled

Description

Responsible for daily routing of work orders and service calls ensuring the Installation and Repair Technician and Safeguard Technician routes are meeting company commitment to customers.

Essential Duties and Responsibilities

In this role, the Dispatcher has primary responsibility for:

Completing, cancelling or re-assigning work assignments for I/R Technicians and Safeguard Operations
Building and editing work orders
Informing management of potential scheduling issues
Supporting internal and external customers via phone
Supporting escalated requests from the Call Center
Communicating any tasks or referrals with the I/R Tech in the designated area
Contacting customers to confirm appointments
Identifying unnecessary service calls related to known issues and takes appropriate action
Analyzing network connectivity
Analyzing signal levels

The Dispatcher must successfully utilize the following tools/equipment in order to complete their responsibilities:

Workforce Management System
Telephone
Billing System
Various custom and off the shelf software systems

Qualifications

Must submit to successfully complete background check and drug test
High School Diploma or GED required
Previous experience using various types of PC software and hardware is required
Previous experience in Customer Service is required
Previous experience dispatching personnel in a high-volume environment preferred
Previous cable/telecommunications or related experience preferred
Previous experience and willingness to learn a variety of computer programs
Ability to multi-task with a variety of systems, tools, customers and co-workers
Excellent verbal communication skills

Diverse Workforce / EEO

MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status.

To Apply

Interested candidates may send cover letter and resume to jobopenings@MCTVOhio.com (please include job title in your email), or to the following address…

MCTV

P.O. Box 1000

Massillon, Ohio 44648-1000

Printer-Friendly Version