Details
 

April 22, 2020
3:00PM - 4:00PM

You Got This! Practical Ways to Serve Families During COVID-19

Please join us for this very informative Webinar!

Register Here

You Got This! Practical Ways to Serve Families During COVID-19

Sponsored by:

 Columbian Financial Group

Wednesday, April 22, 2020     3PM EASTERN    (12:00 PT / 2:00 CT / 1:00 MT)   Duration: 60 minutes

Summary

Unprecedented times calls for funeral homes to embrace change and develop a visionary roadmap for next several months. In this one hour webinar Lacy Robinson will share suggested dialogue for managing expectations when starting a virtual arrangement conference in order to convey confidence and peace of mind. Discover 20 creative ideas to enhance basic private farewell packages that will appeal to today’s modern consumer. Learn 10 reasons why planning a second memorial in the future is a good idea and how to begin the conversation with families about planning one. Other areas discussed will be technology considerations for virtual arrangement conferences and life streaming, suggested text for writing obituaries, preparing for challenging questions and implementing new community outreach efforts.

IMPORTANT MESSAGE: Only one registrant per registration is permitted (must have individual email address). Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone using their confirmation login information.


Presenters

Lacy Robinson, CFSP
Lacy offers funeral home clients more than 14 years of success in developing and facilitating customer service training programs. As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service Practice and previously served on the APFSP Board of Trustees. She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid-America College of Funeral Service.As an active member of the Bluegrass Toastmasters Group Lacy has achieved the designation Competent Communicator. Lacy is also an active volunteer for Hosparus Health in Louisville, Kentucky.

How To Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

Click here to run an Adobe Connect Diagnostic Test to ensure your computer and network connections are properly configured. The test may take a few minutes to complete and if you have any problems, please refer to these troubleshooting tips.


Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.


 State of Ohio Board of Embalmers and Funeral Directors

Pending. Credit has been submitted and is pending approval with the State of Ohio Board of Embalmers and Funeral Directors for 1.0 CE credit. To receive credit, each section must be completed along with a total test score of 75% or better.

Refund Policy

SeminarWeb and Ohio Funeral Directors Association programs are non-refundable.


Privacy Statement

We respect and are committed to protecting your privacy. (Read Statement)

 
 

 

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 04/22/2020 03:00 PM 04/22/2020 04:00 PM false You Got This! Practical Ways to Serve Families During COVID-19 Register Here You Got This! Practical Ways to Serve Families During COVID-19 Sponsored by:   Wednesday, April 22, 2020     3PM EASTERN    (12:00 PT / 2:00 CT / 1:00 MT)   Duration: 60 minutes $45 for Member $65 for Non-member Summary Unprecedented times calls for funeral homes to embrace change and develop a visionary roadmap for next several months. In this one hour webinar Lacy Robinson will share suggested dialogue for managing expectations when starting a virtual arrangement conference in order to convey confidence and peace of mind. Discover 20 creative ideas to enhance basic private farewell packages that will appeal to today’s modern consumer. Learn 10 reasons why planning a second memorial in the future is a good idea and how to begin the conversation with families about planning one. Other areas discussed will be technology considerations for virtual arrangement conferences and life streaming, suggested text for writing obituaries, preparing for challenging questions and implementing new community outreach efforts. IMPORTANT MESSAGE: Only one registrant per registration is permitted (must have individual email address). Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone using their confirmation login information. Presenters Lacy Robinson, CFSPLacy offers funeral home clients more than 14 years of success in developing and facilitating customer service training programs. As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service Practice and previously served on the APFSP Board of Trustees. She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid-America College of Funeral Service.As an active member of the Bluegrass Toastmasters Group Lacy has achieved the designation Competent Communicator. Lacy is also an active volunteer for Hosparus Health in Louisville, Kentucky. How To Attend Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar. Click here to run an Adobe Connect Diagnostic Test to ensure your computer and network connections are properly configured. The test may take a few minutes to complete and if you have any problems, please refer to these troubleshooting tips. Credit If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.  State of Ohio Board of Embalmers and Funeral DirectorsPending. Credit has been submitted and is pending approval with the State of Ohio Board of Embalmers and Funeral Directors for 1.0 CE credit. To receive credit, each section must be completed along with a total test score of 75% or better. Refund Policy SeminarWeb and Ohio Funeral Directors Association programs are non-refundable. Privacy Statement We respect and are committed to protecting your privacy. (Read Statement)       ----