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Is Phone Etiquette Killing Your Business?

Nicole Wiedeman, CSE
Funeral Celebrant, First Call Facilitator
Dead Ringers

Even in today's techie world, phones are STILL so vital to our funeral homes and advance planning goals. Research and objective data has shown us that we aren't connecting with families through empathy, listening, professionalism and tone. This session will give you the skills to take your phone customer service and outbound client calling to the next level.

Key Program Objectives include the Top Ten Tips for Deathcare and Funeral Planning Advisors and Concrete Methods for Meaningful Phone Pricing Discussions:

1.5 CE Hour, Includes 1 Hour of Preneed

Generously sponsored by The Bancorp

Click Here for Speaker Bios

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