JOB DESCRIPTION:
Join our team of child support specialists as a Child Support Enforcement Case Manager Supervisor.
We need people who want to serve our community by supporting the families who live here. Child support enforcement specialists play a crucial role in helping families thrive and setting kids up to succeed.
Directly supervises all employees in the child support unit; Oversees, organizes and directs the development, implementation and monitoring of all child support enforcement functions; Assigns and reviews work of subordinates; Monitors the processing of assigned child support cases and paternity establishments; Prepares necessary case management/investigative and statistical reports and/or records concerning child support cases; Reads, analyzes, and disseminates material; Acts as a liaison between community partners and the CSEA (i.e. courts, probation department, prosecutor’s office and sheriff’s office); Ensures county programs comply with state, federal and local laws and regulations; Develops and interprets policies and procedures; Conducts staff meetings.
Determines need for new employees; Interviews applicants and makes recommendations for the hiring of new employees; Initiates action for the discipline of employees; processes employee requests for leave; Completes performance evaluations, drafts performance improvement plans and corrective action plans; Identifies, arranges, and evaluates training; Develops strategies to improve agency and employee performance; Provides program information to all JFS employees as needed.
QUALIFICATIONS:
- One year of experience as a Quality Control Reviewer, or Administrative Hearing Officer, in a child support unit.
- Or three years’ experience as a Child Support Case Manager.
- Or completion of undergraduate major core coursework in criminal justice, behavioral science or social science or education. And, one year of experience in a position similar to a Quality Control Reviewer, or three years’ experience in a position similar to a Child Support Case Manager.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Applicant should possess or be willing to develop the following skills:
• Intermediate computer skills, Microsoft Office Suite, including creation of Excel spreadsheets.
• Training, interacting, and supporting employees.
• Public speaking and networking
• Represent agency at state level meetings and work groups
• Problem solving
APPLICATION DETAILS:
If interested, please apply online at crawfordcountyjfs.org – Join our Team.
Please also submit a resume with cover letter to Julie.Shay2@jfs.ohio.gov.