04/15/2020

How to file for unemployment benefits during COVID-19

Due to the large volume of calls being received by ODJFS, it is recommended that those with internet access apply for benefits online at unemployment.ohio.gov which can be accessed 24/7.

For those who do not have internet access to file a claim, a state unemployment hotline is available toll-free at 1-877-644-6562 or TTY 1-614-387-8408. The call center has extended hours from 7:00AM-7:00PM weekdays, 9:00AM-5:00PM Saturdays, and 9:00AM-1:00PM Sundays to assist with PIN resets and take initial applications. For all other calls, regular business hours are observed weekdays from 8:00AM-5:00PM.

While you may not be able to access the website or reach an individual at the call center immediately, all benefits will be retroactive to the date claimants became eligible.

HELPFUL RESOURCES FROM ODJFS:

• Filing quick tips and step-by-step guide
• Step-by-step video on how to apply
• Coronavirus and unemployment insurance benefits FAQs
• Using the COVID-19 mass layoff number
• FAQs for employees

Please Note: OJFSDA staff is unable to assist with individual cases. For more information regarding filing or claim status, visit unemployment.ohio.gov or call 1-877-644-6562.