The Society advances opportunity, dignity, and quality of life for the individuals we serve. Our residential programs, camp services, and volunteer engagement efforts are central to that mission. We operate in a highly regulated environment and hold ourselves to standards that go beyond compliance. We are committed to clarity, collaboration, and operational excellence.
https://www.thesocietylink.org/
The Director of Residential Services provides strategic and operational oversight of:
Residential Services
Qualified Intellectual Disabilities Professionals, QIDPs
Operations Manager, Residential Services
Camp and Volunteer Services
Reporting to the Associate Executive Director, this leader partners closely with agency leadership to ensure service quality, fiscal responsibility, regulatory integrity, and team performance.
This role requires both strategic oversight and hands on leadership.
Duties:
Key Responsibilities:
Lead and Develop Teams
Recruit, hire, and support QIDPs, the Operations Manager, and the Camp and Volunteer Coordinator
Provide guidance in site level talent acquisition
Establish succession and contingency plans to ensure leadership continuity
Strengthen Operations and Compliance
Oversee residential census, referrals, admissions, discharges, and wait lists
Use data, metrics, and workflow evaluation to assess and improve performance
Maintain working knowledge of relevant regulatory bodies including DODD, ODM, ODJFS, ODH, and CMS
Ensure consistent alignment with agency policies and regulatory standards
Identify the need for new or revised policies and draft, update, and implement policies and procedures to ensure regulatory alignment and operational clarity
Support Fiscal Stewardship
Partner with the Associate Executive Director to monitor residential, programmatic, and camp related fiscal performance
Model Culture and Communication
Promote shared ownership, professional growth, and clarity of expectations
Communicate with professionalism and consistency
Represent The Society with credibility to internal and external stakeholders
What Success Looks Like:
Residential census is strategically managed and aligned with capacity.
QIDPs and managers experience consistent partnership, clear expectations, and structured development.
Compliance reviews reflect preparation and operational discipline.
Camp and volunteer services are well integrated.
Leadership coverage is proactive and stable.
You are a systems oriented leader and a people developer.
You are comfortable operating within regulated environments and translating requirements into clear operational practice. You understand that strong residential services depend on disciplined systems, clear expectations, and compassionate leadership.
You bring:
A bachelor’s degree in a related field
Five years of experience in developmental disabilities or three years supervising complex systems within the field
Working knowledge of state and federal regulatory agencies
Strong written and verbal communication skills
Technical fluency and the ability to leverage software and reporting tools effectively
A valid Ohio Driver’s License and required certifications
You take pride in building efficient workflows, strengthening processes, and creating operational clarity. You believe accountability is created through well designed systems, not micromanagement. You coach rather than control and lead with both structure and humility.
Physical and Environmental Expectations:
The role includes standing, walking, sitting, driving, and occasional lifting up to 30 pounds. Work environments include office and residential settings. Personal protective equipment may be required as outlined in agency policies.
This role is based at our Main Office in Medina County with travel to residential sites and community meetings.
Salaried
4283 Paradise Rd.
Seville, OH 44273
Lynn Emmons
(330) 722-1900
lemmons@shc-medina.org