At the end of last year, OSMA participated in a meeting with the CareSource provider relations team and several OSMA member practices. In addition to hearing relevant information from CareSource, practices were able to ask questions to the provider relations team about any challenges they were facing.

This meeting helped lead to some individual follow up with practices. After review of last year’s meeting, CareSource has announced a similar opportunity for OSMA practices in 2025—with the first meeting occurring on March 31. Details about how to connect to the meeting will be in OSMA member emails.

CareSource Provider Connections Announcement:

You and your practice are invited to attend the Ohio Provider Relations team's first Provider Connections meeting on March 31, 2025, from 11:00am-12:00pm EST!  Please see below for important information. 

*If there are specific items you want to hear about and would like to send in advance, please complete the following 3-question survey:
Provider Connections- March 31, 2025 >

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Purpose

Create a dedicated, quarterly platform for our Provider Partners to directly engage with the CareSource Provider Relations team. This forum is geared towards providing our valued Provider Partners a chance to connect with fellow providers, offer education, and help reduce administrative burden.

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Provider Connections - Operations Scope

Provider Connections is dedicated to supporting the operational aspects of all Provider Partners, such as, but not limited to: Primary Care Practices, Specialty Care Practices, Outpatient Hospitals, Federally Qualified Health Centers, Therapy Providers, Urgent Cares & Clinics across the state of Ohio.

Topics include, but are not limited to: Provider Portal education, claims research, Provider Network Management (PNM), how to submit a Prior Authorization (PA), how to submit a Dispute, contracting & credentialing process, fee schedule inquiries, CareSource Find a Doc, CareSource.com, operational issues/inquiries, and much more!

While the CareSource Provider Relations team is knowledgeable regarding many operational aspects within the Ohio Market, there may be specific questions requiring further research. In such event, that requestor of the information will be provided a timely response, and/or will be updated at a subsequent meeting.

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Confidentiality and Meeting Etiquette

Due to the nature of our collective work, we will adhere to Health Insurance Portability and Accountability (HIPAA) guidelines and confidentiality of our members/your clients, as well as you as the provider.  While we may, at times, share information on our screen or in the chat, CareSource staff will not disclose any Personal Protected Information (PPI) of our members or of you, our valued provider partners.  We ask all joining these forums, to please practice the same measures of confidentiality.  If specific information needs to be shared to help better understand an issue or questions posed, the Provider Relations team will handle outside of the meeting via 1:1 research/resolution/meeting.

*Members:
Check your email for the Teams login information to access.