This session will cover best practices for risk management in payment programs and customer relationships through the lens of Customer Risk Assessment (Customer Due Diligence) and Program Risk Assessment (Program Due Diligence). Regulatory guidance shaping both approaches will be reviewed.
The session will emphasize how internal controls—including policies, procedures, agreements, and training—support effective risk management. Special focus will be on Fraud Risk Management, including fraud risk assessments, implementation of fraud controls, and clear assignment of responsibilities across banks, payment processors, and internal teams.
Strategies for maintaining the integrity of risk assessments and internal controls will be discussed, including the importance of oversight by the Board of Directors or their designated function.