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ACH for the Frontline

Frontline Curriculum

Your frontline staff is some of the most important people in your financial institution as they are the first people your customers see.  Are these staff members educated on the basics of ACH to help better answer your customer’s questions?  Unfortunately many times we overlook the importance of giving these staff members the basic training needed.  This webinar will focus on the basics of ACH and will help provide your frontline staff with tools that will help them answer questions regarding ACH.  This session will include:

  • ACH Basics
  • The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
  • The basics of Government Payments

Who should attend: Suited for Tellers and Teller Supervisors, All Retail and Customer Service Personnel

>> 1.8 AAP Continuing Education Credits



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