Details
07/28/2015
Technician
MCTV
Requirements:
Technicians are expected to be among the mostly highly trained and most experienced personnel. They are expected to have already mastered the skills of an installer and gained significant knowledge of the trunk and distribution system. Technicians must expect that their work will vary greatly and include scheduled installation work, independent tasks (like audits) as well as locating and repairing all manner of trunk, distribution, and signal problems.
As such:
- All Technicians are expected to:
- Have a valid driver’s license and clean driving record
- Maintain a professional appearance
- Act in a professional manner towards all customers and co-workers
- All Technicians are included in weekend and holiday rotations.
- All Technicians are expected to perform whatever work is assigned to them by Dispatch, Call Center, and/or Supervisor. This will range from disconnects, reconnects, and theft checks to baby-sitting generators to locating fiber breaks and everything in between.
- They must exhibit flexibility, an even temperament, the ability to work with other employees in stressful situations and good customer relation skills.
Possess ability to find and resolve problems related to digital television services (including PPV, VOD, and premium services as well as problems related to customer equipment and education), high-speed data and computers, and Digital Telephone service. Also expected to find and resolve underlying system problems (return path noise, cable damage, AC/DC power issues, minor construction repairs, etc.)
Possess a thorough understanding of the use of all types of tools, meters, test, and communications equipment including in-truck computers.
Possess ability to complete all types of installations (including converters, HSD, and Digital Telephone), disconnects, traps, and audits.
Possess a thorough understanding of customer premise wiring and equipment including the ability to explain use of this equipment:
- RF and telephone wire routing to cable specifications
- RG and twisted pair wiring (proper handling, addition of fitting, etc.)
- Converters and remote controls
- Digital telephone MTAs
- High Speed Data cable modems
Possess a thorough understanding of:
- Cable installation and proper procedures from house (internal and external) to tap
- Problem identification and resolution of:
- Customer premise equipment and drops
- Power supply system including battery backup system
- Taps, line extenders, amplifiers
- RF cable including soft and hardline cable
- Maps and RF layout
Possess a working knowledge of customer-owned equipment and the ability to instruct customers on the use of:
- Home Theater systems/VCRs/TiVO
- Computers and routers
- Fax machines
- Telephones/answering machines/Caller ID equipment
Competitive pay based on experience and skill level. Benefits include employee and dependent health benefits, life insurance, profit sharing, dental/vision allowance, and vacations.
DEADLINE FOR APPLICATIONS:
August 5, 2015
APPLY IN CONFIDENCE TO:
MCTV
P.O. Box 1000
Massillon, OH 44648-1000
jobopenings@massilloncabletv.com
AN EQUAL OPPORTUNITY EMPLOYER
