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Customer/Sales Forms Tool Kit for the Stone Industry (Full Download)
Demonstrating a customer friendly approach; confirming all the details in writing; and soliciting feedback from your customers is as important as delivering a quality product. This edition of the MIA 's Management Tool Kit series offers you a collection of forms and other documents assembled to assist you make your sales and customer service efforts more efficient. These forms cover five major areas: Pre-Sale Documents, Contracts / Terms of Business / Proposals, Pre-Installation & Installation Documents, Post Installation Correspondence, Flooring, Restoration, Slab Reservation, and Problem Resolution.
Choose from 90 of the most useful customer & sales forms in paper and electronic formats. The forms in this tool kit are an electronic version and can be modified to meet your company's specific needs (add your company name, logo or other information, change any aspect of the form's content or style). The electronic versions are formatted using Microsoft Word 6.0 and Microsoft Excel (PC format).
You will receive a zip file with the individual chapters.
NOTE: This item is also available in a hardcopy version - refer to Item 10602.
From MIA, 2007 (2nd edition), 90 forms
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