Allow move-in with payment but delayed lease signing?
Liberty Gate Investments, LLC - Jon Griffeth
Allow move-in with payment but delayed lease signing? I'm looking for ways to automated the move-in process. We are putting a call center in place that will take 100% of incoming calls. I can only be at the property on Saturdays since my site manager took a different job. My call center reps will have full access to our management software so they can do one of two things. 1. They can simply take a reservation and then direct the customer to the site on Saturday to complete the reservation which risks the customer renting somewhere else. Or 2. they can actually perform the move-in over the phone including gathering customer data, assigning a unit, receiving payment, and giving a gate code. They only thing they won't be able to get is a signed lease. They would have to direct the customer to the property on Saturday for getting the lease signed, but at least the customer would be paid up and could move-in immediately. I realize this is not optimal and perhaps risky that they would never come in to sign the lease - but I'm looking for a balanced approach to keep customers happy and work around my limited man power right now.