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10/27/2017
Roberts: Broadband Becoming ‘Epicenter’ of Comcast’s Customer Relationship
As the market for video shifts, broadband is becoming the “epicenter” of Comcast’s residential business, Brian Roberts, Comcast’s chairman and CEO, said Thursday on the company’s Q3 earnings call.
“Our broadband business is increasingly the epicenter of our relationship with customers, and ultimately where we derive the majority of our profitability,” Roberts said.
“We see lots of opportunity in our data connectivity businesses,” Roberts said, noting that Comcast’s residential and business data groups generate about $20 billion in revenue per year, are growing at about 10%, and remain accretive to the company’s margins.
Still, Comcast, which lost 125,000 pay TV subs in the period, remains committed to video, Roberts stressed. “We’re well equipped to compete.”
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“We saw this evolution coming and think we have invested in the pieces that will ultimately define long-term, profitable success,” he said, adding later that improvements to the customer experience have helped to reduce customer calls handled by agents by 4 million in Q3 alone.
