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Insider

June Insider Newsletter E-Bulletin

June Insider Newsletter E-Bulletin

Register Today! Annual Meeting & Vendor Expo

Bluffton Municipal Utility was established in 1889 serving 5,906 electric customers. Bluffton purchases their power from Indiana Michigan Power. Bluffton is originally known as the “The Parlor City”. In the 1900’s a salesman passing through commented that the brick paved streets made it feel as tidy as a parlor of a home and the pronounced "The Parlor City" remained since. Read More...

May Insider Newsletter E-Bulletin

May Insider Newsletter E-Bulletin

Welcome to the City of Tipton and Tipton Municipal Utility

Tipton Municipal Utility was established in 1901 serving 4,236 electric customers. Tipton purchases their power from Indiana Municipal Power Agency. Other Utilities provided are water, wastewater and storm water. Tipton was originally established in 1844 as the “Town of Canton”. When it was discovered that a “Town of Canton” already existed, the city fathers renamed the town after General John Tipton and proclaimed as Tipton ever since. The County was mostly swamp land in the 1840’s but once it was drained, it became some of the most fertile farmland in the state. Tipton has always been recognized for its agricultural background as well as manufacturing. Read More..

2020 April Insider Newsletter

2020 April Insider Newsletter

CYBERSECURITY AND CRITICAL INFRASTRUCTURE

Since the beginning of the Coronavirus threat, also known as COVID-19, Cybersecurity and Infrastructure Security Agency (CISA) has been monitoring the evolving virus closely, taking part in interagency and industry coordination calls, and working with critical infrastructure partners to prepare for possible disruptions to critical infrastructure.

e-Source

May Safety & Training eSource Newsletter

May Safety & Training eSource Newsletter

Best Practices To Protect Power Utility Workers From Heat Illnesses

You don’t have to work in the industry to notice the outside temperatures are rising. However, for those of you that do work in power utilities and outside in the elements – we need to be more aware of how the heat affects everyone so that you can continue to work in a safe manner. Read More...

April Safety & Training eSource Newsletter

April Safety & Training eSource Newsletter

Featured News from APPA Overview of the Federal Legislative Response to the COVID-19 Pandemic and Cost Recovery for COVID-19 Related Cost for Public Utilities

Congress has passed and the President has signed into law three legislative responses to the ongoing COVID-19 pandemic. Some aspects of these bills have been helpful to public power, including provisions intended to help utility customers pay their bills, steps to ensure liquidity in municipal credit markets, and direct aid to states and local governments responding to the pandemic. Work on a fourth bill to shore up funding for a small business grant program is already underway, and subsequent legislation focused less on emergency response and disaster mitigation - and more on economic recovery - is expected. Read More...

March Safety & Training eSource Newsletter

March Safety & Training eSource Newsletter

Health and Wellness are Extremely Important to Maintaining Balance

We all know that taking care of our health is important, but not many people actively pursue a healthy lifestyle day in and day out. Our bodies are essentially machines and when they are not taken care of they begin to break down. This occurs naturally over time with old age, but many millions of people face health issues that are not normal to have and often accelerate the aging process or cause a premature death. It is important for all of us to consider what our health means to us and what we can do to improve it. Read More...

Power Connections

Second Quarter 2020 Edition

Second Quarter 2020 Edition

Supervisors Procedures for Pandemic Responses 2020

As shelter-in-place orders enacted in response to COVID-19 are lifted throughout the country, companies and organizations have begun the process of returning their workforces from home back to the workplace. Read More....

First Quarter 2020 Edition

First Quarter 2020 Edition

Letter From 2020 IMEA Board President: Bob Dunderman

IMEA is extremely happy to invite Bob Dunderman to lead the Association and Board of Directors. His letter illustrates leadership and compassion for all IMEA Utilities and we look forward to his guidance and direction in the months ahead. Thank you Bob Dunderman for your time and involvement in Public Power.

Fourth Quarter 2019 Edition

Fourth Quarter 2019 Edition

Customer Satisfaction in an Outage Experience When the power goes out, a local municipal utility springs into action to find a solution. But when the outage experience ends four hours later, powers on her computer, opens Facebook and broadcasts to all her friends, "My electric company has lousy customer service." Most customers have a difficult time describing good customer service, but they can tell when they've had a bad experience. It's all about feelings. That's right. Even in the highly regulated utility industry, emotions and feelings still carry weight. When surveyed, many customers' assessment of a utility's customer service is directly tied to reliability. If the power goes out, every aspect of the business seems less favorable. But reliability is not the same as customer service. Consumers may confuse the terms, but both are independent pieces of the customer experience. Exceptional customer service is the key to improving customer satisfaction scores and attracting loyal, satisfied customers for life. Read More....