Kentucky MGMA Education

Annual Spring Conference






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Speaker Bios

Jessica Rector - Keynote

Jessica RectorJessica Rector’s mission is simple: transform lives. Because her brother died, her passion is to help others truly live!

A former TV talk show host, Jessica is one of the top motivational speakers and is trusted by organizations to energize, empower, and grow their people and brands through her interactive one-of-a-kind keynotes.

Jessica has a rare combination of energy, passion, and authenticity when she speaks and consults, creating connection and massive impact on the spot. She uses her company’s research and personal experiences to help people uplevel their performance, while reducing burnout. Through her five-step proprietary process on inner communication, audiences are able to turn their inner dialogue into actionable steps to implement right away.

She’s often cited as “Energetic, entertaining, and engaging,” “Innovative, interactive, and impactful, and “The best at the conference.”

Jessica is a former #1 sales producer and leader at a Fortune 100 company. From these roles to nervously giving her last presentation for her MBA to now speaking in front of thousands, Jessica knows firsthand how to turn self-doubt, second guessing, and questioning into confidence and bigger actions and massive results.

As a #1 best-selling author, Jessica has written ten books and continues to impact lives through consulting with companies, training teams, and speaking at conferences, companies, and associations. Some of her clients include Fortune’s #2 “Best Company to Work For”, NBC Universal, the Dallas Mavericks, American Airlines, and Keller Williams. Jessica has shared the stage with Michelle Obama is a Contributor for The Huffington Post and has been seen on ABC, NBC, CBS, and FOX for creating change.

Jessica is a conference favorite and her presentations include her own research, games, interaction, and relatable stories. With visual anchors, her sessions are often talked about long after the conference has ended, leaving audiences inspired, empowered, and resourceful with her proven, easy-to-implement action steps.

Jessica is a former board member of Mental Health America Tarrant County and is a professional member of National Speakers Association.

When she isn’t traveling around the world speaking, Jessica enjoys learning about the exciting world of Transformers, so she can carry on real conversations with her eight-year-old son, Blaise, who is the youngest published author in the United States and a #1 best-selling author of two books.

Davis Creech MBA, MHA - Director, HSG Advisors

Davis Creech 2020Mr. Creech’s professional experience has revolved around the management of physician enterprises and employed physician networks. Early in his career, he was based in the physician/hospital development division of a large acute care facility in Louisville, Kentucky.  It was there that he learned the inner workings of a physician office from the ground up, and how to effectively manage large and small practices along with the people you need in order to do so. As his career advanced, his responsibilities increased over all the employed and managed physicians in the network. Developing standardized policies and procedures in tandem with recognizing the need for clear roles and responsibilities to enhance management infrastructure has always been a goal that he has tried to duplicate with every client he’s worked with.

His practice focuses on appropriately assessing the needs of these networks, identifying opportunities to enhance the performance and culture of these networks and developing a strategic vision for the future for these networks to become an asset for the organization. His firmly-held belief is that HSG develops partnerships that benefit clients by having consistent advice from advisors who understand the market and knows the key players. He uses the phrase “The HSG Experience” to describe success provided to partner clients.

Davis was an executive at Jewish Hospital for 7 years with leadership roles in Physician Management, Network Referral and Development.  He holds Masters’ degrees in Business and Hospital Administration from Xavier University and a Bachelor’s in Economics and Management from Centre College.

Danesh Mazloomdoost M.D.  – Medical Director, Wellward Regenerative Medicine

Dr. Danesh HeadshotDanesh Mazloomdoost M.D. is a native Kentuckian and the son of two passionate physicians who started Kentucky’s first multidisciplinary pain clinic. He trained in anesthesiology from Johns Hopkins and did an Interventional Pain fellowship at MD Anderson before post-fellowship training in Musculoskeletal and Regenerative medicine. He speaks, consults, and advocates on the opioid epidemic and redefining protocols for orthopedic and neurological pain. Dr. Danesh authored the international best seller Fifty Shades of Pain: How to Cheat on Your Surgeon with a Drug-Free Affair and is now Medical Director of Wellward Regenerative Medicine – a living laboratory for defining the future of pain and orthopedic care.



Nicholas Rodrigues, National Sales Manager – Practical Data Solutions

Nick RodriguesSince joining PDS in 2012, Rodrigues has been supporting healthcare organizations nationwide to help improve performance using leading-edge analytic solutions. He is a frequent presenter on PDS’ monthly webinars which discuss best practices that support practice operations, financial efficiency, and healthcare analytics. Rodrigues is a member of the MGMA and regularly attends local and national conferences. In his spare time, he enjoys spending time with his family and friends and can often be found on his boat fishing throughout Connecticut.



Jessica Elliott - Practice Transformation Advisor, Kentucky REC

Jessica ElliottJessica Elliott is the Lead Practice Transformation & Quality Improvement Advisor at the Kentucky Regional Extension Center. She has over 16 years of experience ranging from ambulatory leadership to patient engagement and activation, to quality and process improvement framework implementation expertise. Jessica’s role within the Regional Extension Center includes state and federal policy regulation interpretation, EHR technical guidance supporting operational and workflow efficiency. Designing quality improvement strategies to support these clinical workflows, she partners with healthcare organizations across the country in the delivery of optimal care and improved outcomes. Jessica is the project manager implementing QI initiatives as part of multi-state CDC-funded grants supporting Asthma Self-Management Education, improved diabetes outcomes. She is most recently the Learning Collaborative director for an NIH-funded study with the University of Kentucky and UK Healthcare exploring the efficacy of learning collaboratives as a mechanism for driving clinical success in Diabetes Self-Management Education & Support (DSMES) adoption.

Additionally, she provides technical assistance to eligible clinicians for successful performance in the Quality Payment Program. Jessica advises health care organizations across the Commonwealth on evidence-based best practices in the transformation of care delivery models to improve patient outcomes, laying the foundations to succeed in current and future value-based payment systems

Vance Drakeford, MHI, PCMH CCE  -  Practice Transformation Advisor, Kentucky REC

 Vance Drakeford 1 002 Vance Drakeford is a Practice Transformation and Quality Improvement Advisor at the Kentucky Regional Extension Center at University of Kentucky Healthcare.  He has a Master’s in Health Informatics from NKU with a focus in Process Improvement, Bachelor’s in Music-Liberal Arts from the University of Kentucky, and is a PCMH Certified Content Expert from NCQA.  He has over fourteen years of HIT and Healthcare Services’ experience; including:  training, supporting, troubleshooting and implementing EHRs, Patient-Centered Medical Home (PCMH) and Specialty Practice (PCSP), Quality Payment Program, various Federal and State Grant projects, Quality Improvement initiatives and methodologies, and administrative experience in a hospital O.R. unit.

 He has successfully achieved multi-millions in savings through quality metrics in the federally-funded Practice Transformation grant, Kentucky Department for Public Health’s Diabetes, Prediabetes and Hypertension Learning Collaboratives, and obtained NCQA PCMH and PCSP recognition for 100% of his clients, and believes this Quality Improvement work is critically important, and is proud he can make some small difference in the lives and community of his home state of Kentucky. 

Cory Meadows JD, Vice President Medical Affairs Kentucky Medical Association

Meadows Head Shot Photo2Cory Meadows is the Deputy Executive Vice President and Director of Advocacy at the Kentucky Medical Association.  Meadows joined KMA in 2011 and since that time has been responsible for managing the Association’s legislative advocacy efforts and legal activities.  He also speaks on a number of topics related to physician practice management, medical/legal issues, access to care, compliance, and the current state of the health care industry.  Prior to joining KMA, Meadows practiced law in both the public and private sectors and served in several key positions within the Fletcher Administration.  A native of Clay City, Kentucky, Meadows earned an undergraduate political science degree from the University of Kentucky and a law degree from the Brandeis School of Law at the University of Louisville. 

Workshop Descriptions

KEYNOTE: Ignite the Burned Out: How Leadership Inspires the Disengaged

Jessica Rector

Burnout and stress are at an all-time high, affecting every industry, every organization, and every position.

People feel overwhelmed, unappreciated, and unrecognized, which decreases productivity, attitude, and performance. Burnout is an organizational and leadership issue affecting morale, engagement, and relationships.

Research shows even the “best place to work for” Google has 53% of their employees burned out. How much is burnout really costing your organization?

It costs companies millions of dollars each year, and you’re not immune to it.

With so much going on in organizations, the economy, and the world, wellness is on the forefront of people’s minds. How can you better help your people, so they want to stay at their company, keep doing their best work, having a great attitude, and doing more than expected?

With so many people working from home, burnout infiltrates every area of life…how you lead, how well you perform, how much you get done, how you interact with others, if you engage with them, how you remain focused, and your ability to be present. These trickle down to your family and directly impact your work.

People don’t recognize they are in burnout until they’ve been in it about a year. Imagine the damage that has already been done. Once they feel burned out, they try to dig themselves out of it, not really knowing how or what will work. This creates a never-ending cycle of stress, pressure, health issues, safety issues, and the desperate need to escape.

Burnout will not go away on its own. Help begins with the organization and leaders working alongside individuals to prevent burnout. We show you the financial cost of burnout, why it’s imperative to be proactive with burnout, and the #1 strategy leaders should use to help their people with burnout (it’s not what you think) while preventing burnout in themselves.

  • Using our research, we share how organizations can proactively anticipate burnout, teams can stop stress from spreading to other work and life areas, and how leaders can ignite, motivate, and empower employees to build resilience, create a thriving culture, and tackle uncertainty and challenges without burnout.

It’s imperative to be proactive with burnout, because you can’t afford to not prevent burnout in your organization.

It’s time to address burnout before your turnover continues to increase, engagement decreases, and it infiltrates your whole organization.


Learning Objectives

  • Examine their #1 contributing factor and the vital role self-talk plays in burnout and stress
  • Use on-the-spot demonstrated stress management and burnout relieving techniques to their work
  • Apply what organizations can do in the long and short term to ignite their teams
  • Determine and apply how to acknowledge and appreciate employees in the way they want
  • Establish tools for increased engagement and connection increasing retention and reducing burnout


Panel: Sustainable Strategies to Support Resiliency and Professional Well-being for Healthcare Professionals

 Adverse patient events have been attributed to healthcare staff who have experienced difficulty sleeping, reduced job satisfaction, impaired behavior and anxiety. These attributes contribute to more serious consequences such as burnout, depression, post-traumatic disorder and suicidal ideation. The suicide rate for physicians is higher than that for any other profession, in part because of the stress of medical school, risk for malpractice, sleep deprivation and challenges with work/life balance. Healthcare leaders often struggle with finding long-term solutions to address an important but personal issue for their staff and organization. During this panel, participants will learn sustainable strategies and approaches that will address well-being and resiliency for healthcare professionals in today’s healthcare environment. Even when leaders recognize this as a problem, they are often presented with confusing information or get-better-quick solutions that bring no lasting change and can sometimes increase cynicism among employees. During this panel, participants will learn the importance of sustaining well-being for healthcare professionals in today’s healthcare environment.


Unspoken Risks of Opioids and Their More Efficacious Alternatives

Danesh Mazloomdoost MD, Wellward Regenerative Medicine

The field of pain management is a relatively new specialty born of noble intentions to highlight healthcare's gaps in treating pain. Unfortunately the field evolved with an unprecedented influence from the pharmaceutical industry which hyped the benefits and marginalized the many risks of opioid beyond addiction and overdose. Their marketing efforts wove inaccuracies and misrepresentations into the fabric of the field and have left a lasting imprint on healthcare that blurs the line between fact and propaganda. This talk underscores the marketing myths and traces their origins while introducing a systematic, evidence-based approach to treating pain with better outcomes and fewer complications. 

  • Understand the impact of opioids on pain processing
  • Learn the industry-biased misinformation that form common misunderstandings about pain and opioids
  • Learn about a sustainable approach to pain management 


Using data-driven metrics and management dashboards to increase efficiency in operations

Davis Creech, HSG Advisors

  • Discover key metrics that need to be reported regularly and incorporated into practice management dashboards
  • Produce physician practice management dashboards for key organization stakeholders (executive, medical group leadership, practice managers)
  • Develop a reporting structure that keeps data consistent and valuable for decision-making


Improving the Patient Experience While Improving your Bottom Line

Nicholas Rodrigues, Practical Data Solutions

This session focuses on identifying the critical factors that significantly impact the patient experience – including ease of provider access, quality of care, and interactions with staff –  and how to leverage the data to improve both patient satisfaction and the bottom line. We will cover key elements that drive a patient’s perception of care and influence a positive overall experience.

Key Learning Objectives:

  • Attendees will learn how to measure and assess the drivers of patient satisfaction successfully.
  • Attendees will know how to develop effective visualization strategies that communicate performance opportunities to management, providers, and staff.
  • Attendees will learn to identify potential patient dissatisfaction areas, even when financial indicators imply that the practice is performing well.

The Path Forward: Understanding the Pathway to Value

Jessica Elliott & Vance Drakeford, KYREC

Examination of the PY23 Physician Fee Schedule and Quality Payment Program Final Rule and the resultant impacts to the landscape of value-based healthcare. Traditional MIPS, MVPs, and APMs – learn how to identify what is the right fit for your organization in the present and what will be the best path forward in the future to transform your practice.


The Quality Payment Program: Traditional MIPS and the transition to MVPs

Jessica Elliott & Vance Drakeford, KYREC

A fireside chat with Kentucky REC advisors on the changes and programmatic impacts to the Quality Payment Program in 2023 and beyond. Take a deeper dive into key areas of Eligibility, Quality, Cost, Improvement Activities and Promoting Interoperability within the QPP for performance optimization and strategy alignment with our experts.


Digital intake: A better experience for both patients and staff 

Phreesia panel 

Nobody likes a crowded waiting room. It backs up the front office, frustrates patients and can lead to delays in care.  

When patients can check in before the visit on their own devices, practices are able to provide a more convenient and efficient intake experience. During this session, Cyndi McGuire, Registration Supervisor at Bluegrass Orthopaedics, will join us to discuss how her organization has expedited its check-in process, improved payment collection and freed up staff to focus on the patient experience.  

Attendees who join this session will learn: 

  • Patient intake best practices from the team at Bluegrass Orthopaedics 
  • How automating consents ensures patients only fill out forms when needed  
  • Why digital intake is saving patient time and reducing staff burnout 


Conference Handouts

 Acmpe Board Certification Session