Kentucky MGMA Education

Annual Spring Conference


Conference Update

Save The Date Postcard Template2

Thank you to all our attendees and sponsors for making our Annual Spring Conference a success! 


Our Spring 2022 Conference was held at the Embassy Suites Hotel in Lexington on March 10 - 11, 2022.


Special thanks to our wonderful Sponsors who joined us in Lexington and helped make this conference a success!

CEU Instructions

Here are the instructions for completing your AAPC Code submission and/or ACMPE Credit Hour Worksheet. Because we received these codes after the Spring Conference, we are providing 2 pages - 1 with the code numbers and 1 Attendee Form.  It is your responsibility to file your submission and retain the document.

  AAPC Code Instructions

 ACMPE Credit Hour Worksheet




Workshop Descriptions


Andy Masters

Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help busy leaders RECRUIT, DEVELOP, and EMPOWER their organizations in a POSITIVE work culture—while reducing turnover and defeating the succession planning crisis. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and X-Men.  This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to embrace today’s workforce revolution.


Andy Masters

As the world attempts to emerge from the COVID-19 crisis, organizations must now overcome recruiting challenges, staffing shortages, WFH/Remote work arrangements, high turnover, and low morale–while still in the midst of a succession planning crisis.  Further, never before have managers and employees been asked to wear so many hats, and do more with less.  Therefore, the time to create a positive work environment and make the workplace FUN again has never been more important.  People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again–either in the workplace, or remotely.  Employees also want to work within a positive workplace culture, which includes everything from fun, to creative perks & benefits, to family-friendly flex time and remote work options. 

The incredible impacts of a positive work environment include improved recruiting, less stress, higher morale, lower turnover, greater teamwork, creativity, and even increased service levels–accomplished with LITTLE or NO costs!  Join international Author/Speaker Andy Masters in this timely and entertaining program which illustrates inexpensive ways to create a positive working environment, while sharing success stories of how other organizations have RE-ENERGIZED their culture in this “New Normal” global economy.


Andy Masters

Due to the COVID-19 crisis, organizations have downsized and are operating extremely trim. Never before have managers and employees been asked to wear so many hats, and “do more with less”–both in the office and remotely–while balancing the anxiety of health, finances, and family.

Join national Author/Speaker Andy Masters for this timely, interactive, and impactful program which truly helps attendees embrace our “New Normal” in both work and life.  

  • Be a light of positivity and solutions during stressful and turbulent times.
  • Decrease anxiety by focusing only on those things which you can control.
  • Embrace change by turning from “stressed and depressed” to “lucky and blessed”. 
  • Become a master of focus, prioritization, and “strategic procrastination“.
  • Develop a new perspective on what is most important in your life, and career. 
  • Engage Andy’s mantra “either you control your schedule, or your schedule controls you.” 

Andy also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU.  Andy’s positive and entertaining program provides specific tools you can apply immediately to recharge, refocus, and happily embrace our “New Normal” in both work and life!


Beth Hickerson

The Merit-based Incentive Payment System (MIPS) is now in full implementation as originally designed by the original MACRA legislation.  This session will cover the important program and category changes for 2022, including the short-term and long-term impacts of those changes. 

Breakout session: MIPS Promoting Interoperability Deep Dive and Q&A

The Promoting Interoperability category of MIPS has changed significantly in the last couple of years.  This session will cover critical information providers must know to succeed on measures and protect themselves in case of future audits, including tips for working with EHR vendors.  Time will be reserved at the end for interactive MIPS-related Q&A. 


Megan Hellman


Speaker Bios

Andy Masters

Andy Masters PhotoAndy Masters, MA, CSP is an award-winning author and international speaker who has presented over 1,000+ programs for 100,000+ attendees on Leadership, Sales, and Customer Experience--including as keynote speaker for many Healthcare and MGMA events.  Andy has earned the prestigious CSP award of the National Speakers Association (NSA), the highest international recognition for professional speakers, achieved by less than 10% of the 5,000+ speakers worldwide.

Andy has written 5 books and earned 4 degrees, including an M.A.-Human Resources Development and an M.A.-Marketing from Webster University in Missouri.  He is the author of the award-winning book "Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships", and his latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.”  Andy has been featured on the Lifetime Television network, PBS, Investor’s Business Daily, and Leadership Excellence magazine.  His website is





Beth Hickerson

Beth ThumbnailBeth is a Senior Quality Consultant at Medical Advantage.  She helps ambulatory practices of all sizes across the county succeed in value-based care programs.  Beth has nearly 20 years of experience in the ambulatory care setting in roles including practice manager, patient-centered medical home advisor, and quality improvement coach.  She is well known for her expertise in the Merit-based Incentive Payment System, or MIPS, and frequently presents to physician groups on this topic. 

Beth studied Psychology at DePauw University in Greencastle, Indiana. She is also a trained life coach through the Martha Beck Institute, and a certified Myers-Briggs Type Inventory Practitioner.


Megan Hellman

Megan Hellmann HeadshotMegan Hellmann has a bachelor’s degree in Healthcare Administration and her SHRM-CP certification in HR and is working towards her MBA.  She is currently the Co-Director of Business Operations at Bluegrass Orthopaedics in Lexington, KY. She has worked in orthopedics since 2003. Her hobbies include reading, cooking, and spending time with her family.

She is currently married and has two daughters and a dog.  Her superpower is surviving in management with severe anxiety.



Andrew Harding

Harding HeadshotAndrew is the Vice President of customer success at Rivet. His primary function is supporting Rivet’s customers in learning, implementation and adoption of Rivet from patient cost transparency to navigating the waters of denials. He brings over a decade of revenue cycle experience to support process and organizational change.




Ron Holder

Ron Holder

Ron Holder, chief operating officer of Medical Group Management Association (MGMA), brings decades of experience to his role at MGMA as a seasoned healthcare and medical practice executive. His background includes driving financial growth, leadership development, operational process improvement, increased employee engagement, and elevating patient satisfaction scores at healthcare organizations large and small. As chief operating officer, he is responsible for overseeing all of the operational and financial functions that directly impact the strategic direction of MGMA. Ron is also focused on ways in which MGMA can grow and foster innovation to meet the ever-fluctuating needs of medical practices. In September 2021, Ron was recognized by the Denver Business Journal as one of the top C-Suite executives in the Denver metro area during their annual C-Suite awards.

Holder was most recently a Vice President of Operations at Baylor Scott & White Healthcare, the largest non-profit healthcare system in Texas and one of the largest in the nation. In this role, Holder had strategic, operational and financial executive responsibility for the practices of 235 physicians and 85 advanced practice professionals, as well as related hospital functions across 47 sites. Holder was also the service line administrator for cardiovascular services and played a large role within the oncology service line. In these roles, Ron drove significant financial improvement by focusing on organizational efficiency and effectiveness, while also improving patient and employee satisfaction. 

Previous roles for Holder include administrator for the department of surgery at Scott & White Healthcare, executive director for the Department of Anesthesiology and Perioperative Medicine and the University Anesthesiology Associates, PSC, at the University of Louisville School of Medicine and serving in progressive administrative roles at the University of Kentucky College of Medicine in the Department of Surgery.

Holder graduated with a Bachelor of Science in Biology and a Master of Health Administration with a concentration in Health Finance from the University of Kentucky.  He has volunteered professionally and personally for the majority of his life, having served on the MGMA Board of Directors for eight years, during which he spent years as Board Chair, Vice-chair, and Finance/Audit Chair. 

Holder is a member of the American College of Medical Practice Executives (ACMPE), the American College of Healthcare Executives (ACHE), and the American Society of Association Executives, (ASAE).  He is MGMA’s representative on the Commission on Accreditation of Healthcare Management Education (CAHME) board and was named to the CAHME Finance and Audit Committee for 2021. Holder holds the following certifications:

  • Fellow of the American College of Medical Practice Executives (FACMPE)

  • Fellow of the American College of Healthcare Executives (FACHE)

  • Certified Association Executive (CAE)

Cory Meadows

  KMA Legislative Liaison