Operations Specialist

CDC Federal Credit Union - Tucker, GA

Position Title: Operations Specialist                                 Classification: Non-Exempt

Department: Operations                                                       Reports To: Operations Manager

PURPOSE: Be an Exemplary Service Provider consistently exhibiting CDC FCU’s Core Values and remembering: Members First. Perform all FEDLINE functions, and process VISA overdrafts. Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.



  • Exhibit a cooperative, positive attitude
  • Follow all service standards established by the credit union


  • Ensure wire transfer procedures are followed to include validating domestic and international wire transactions
  • Handle Fed midday balancing
  • Order cash
  • Track cash at Catalyst, First Tennessee and Federal Home Loan Bank
  • Process convenience checks/PLOC advances
  • Pull and send FDR Settlement Wire Information
  • Handle Deceased Accounts
  • Daily Review of Large Currency Report
  • Handle Verafin notices as well as CTRs
  • Review and approve ATM Deposits

Automated Clearing House

  • Process all payments and returns of ACH and Inclearing exceptions on a daily basis
  • Process and maintain ACH Origination files
  • Handle daily ACH and Inclearing Exceptions
  • Research and answer all ACH related questions
  • Handle all Notifications of Change received from the FED according to ACH Rules
  • Ensure ACH Spreadsheet is updated daily with Debits and Credits for the A, B, C, and D files
  • Process ACH and Inclearing exceptions and existing ACH originations


  • Process Returned Deposit (Fed Returns)
  • Send out notices for Levy’s & Garnishments
  • Process Social Security Retirement reclamations as they are received
  • Oversee daily operation of Courtesy Pay Program; report any issues to manager
  • Manage Dormant Account & Negative Balance File Maintenance that includes account research and month-end reporting
  • Verify Wires daily/Verify Fed-Mid Day Balance
  • New Account Scrubs
  • Process Fed Adjustments
  • Report NSF refunds for Strunk


  • Be open to improvement
  • Follow all credit union policies, procedures, security guidelines, and regulatory and policy compliance requirements, i.e., Bank Secrecy Act, Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and all other compliance related policies
  • Actively participate in all internal and external training as required
  • Cross-train in other job-related responsibilities within the department
  • Initiate continuous learning and development through internal or external resources


  • Be a team player; help others
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”


  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership
  • Recommend process changes for service quality improvement
  • Resolve questions and issues promptly
  • Assist associates in other departments
  • Handle all other duties that may be assigned


  • High School diploma; some college preferred
  • Possess one-year experience in operations at a financial institution or one-year prior experience with CDC Federal Credit Union
  • Strong data entry skills; perform work with accuracy
  • Hands-on experience with spreadsheets and software; proficient in Excel
  • Detail oriented with strong organizational skills
  • High degree of accuracy and attention to detail; use good judgement
  • Strong organizational skills; able to prioritize and plan work.
  • Strong member service orientation
  • Excellent communication skills both written and verbal; good listening skills
  • Self-motivated with the ability to work independently with minimal supervision
  • Proficient in problem solving; able to make sound logical decisions; analytical
  • Strong time management skills
  • Ensure regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code.
  • Bondable and have no felony convictions
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

This position description is intended to describe the general nature and level of work performed. It is not to be construed as an exhaustive list of responsibilities.

If interested, please email your resume to


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