Member Services Representative

The American Ceramic Society

The American Ceramic Society has a full-time position available for a Member Services Representative in their Westerville, Ohio office.

As a primary point of contact for their members/customers, responsibilities include:

  • Provide support and guidance to existing Society U.S. Sections and International Chapters; increase membership and effectiveness of U.S. Sections and International Chapters;
  • Work with members to establish new U.S. Sections and International Chapters;
  • Provide support to members and prospects by handling/responding to incoming phone calls and emails; processing orders and payments for memberships, meeting registrations, products and subscriptions; managing and entering data;
  • Coordinate member renewal campaigns and new member onboarding campaigns;
  • Provides support to the Membership Director as required.

The ideal candidate will possess an outstanding customer service orientation, must be pleasant and member focused, a team player with exceptional work ethic, have prior experience working in a membership organization/working with members; and using an association management system.


  • Bachelors degree
  • 2+ years relevant experience, preferably in association management, member services, and/or volunteer recruitment and management
  • Membership marketing experience preferred
  • Outstanding customer service skills
  • Excellent communication skills, both verbally and written
  • Strong computer/MS Office skills, experience with data entry/retrieval
  • Proven organization and time management skills, ability to multitask, attention to detail and accuracy
  • Some travel required


Qualified candidates should submit cover letter, resume, and salary requirements to:

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