Daily Buzz: Prepare Members for a New Tech Rollout
Transitioning members, your team can be difficult so prepare well
Adjusting to new tech or software can be difficult enough for your team, but communicating those changes and onboarding members is another task entirely.
To ensure that you’re not abruptly disrupting members’ access to resources, be upfront about the technology switch and why the transition is happening.
“You didn’t decide to just get new technology just to get new technology,” says Callie Walker on the MemberClicks blog. “You likely got it because it’ll help you out and improve the member experience. So let your members know that … And don’t forget to show enthusiasm! Enthusiasm is contagious, and if you’re excited, your members will feel that and, hopefully, get excited too!”
Come the day of tech rollout, make sure to give members a point of contact should any kinks come out in the transition process.
“It’s also not a bad idea to encourage your members to provide feedback as well, whether that’s through the point of contact or an online form,” Walker says. “By asking for their feedback, that shows you genuinely care about their experience, and that this software change or technology adoption wasn’t just for you and your staff—it was for them, too!”
Please select this link to read the original article from Associations Now.