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Psychologically Safe Cultures Need Courageous Leaders

Leaders must model psychological safety and create defined boundaries

During a sales meeting, an eager, young employee shared an idea. Two seasoned sales representatives looked at each other and snickered.

In many organizations, this would be business as usual. In those cultures, employees feel free to mock, ridicule, or poke fun at others with impunity. If challenged, they simply dismiss the challenge with, “I’m just kidding,” and know that they can get away with that “explanation.”

The result?

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