Six Characteristics of a Culture of Good Communication
Create a culture of good communication through empathy and truth telling
After 30 years as a business improvement consultant, you'd think I would have gotten used to how poor the communications are in some organizations, but it still shocks me. I talk with senior managers who tell me they have no clear idea of their company's vision or direction. Sit in meetings and watch people skirt around essential issues, ignore significant problems, and avoid any level of confrontation, even if it would be productive.
I have interviewed thousands of employees who almost all report that they wish they got more information and better communication from their managers.
Once I was asked to deliver a keynote speech on leadership and building a winning culture to the senior leaders in a large organization. Just before it was my turn to talk, the company's CEO presented the annual internal employee satisfaction survey findings.
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